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Its likely that the unit itself is bad. Do you have another dock or boombox to plug it in and trouble shoot with? If it doesn't power up in multiple sources it could be dead. Either way, TSS Radio can help: tss-radio.com
Hello, I had the same problem with my xact xtr1 and I was advised by xact that they have no repair process in works and most likely wont. They did say let it run for 10 minutes and once you have a menu switch to factory defaults which proves to be a worthless fix. I would have to pay $39.95 for a new radio...horrible customer service. The bright side is that Sirius will not charge me the $75.00 transfer fee as a good faith gesture. I have decided to switch to another radio and leave the Xact brand out of the equation, if there is no upgrade or modification to the existing equipment why set yourself up for a future failure.
I had a similar type problem where i have a lifetime subscription and my XACT VISOR XTR3 unit had a faulty power connection that was driving me nuts. i decided to try and swap out the internal receiver component with a new unactivated unit i bought on ebay. (all the types are out there and pretty cheap even for new)
in opening the new one up i found the only difference from unit to unit is the receiver brain inside the unit, and it is relatively easy to swap out the brain into the body of a new unactivated unit. just four small screws and carefully pull the brain out of the long multi-pin connector. i put the old brain into the new carcass, screwed it back together and it works like a champ. just have some patience in figuring out exactly how your particular unit comes apart, and you will need small screwdrivers and either a small allen-key set or torx set - my old unit had the allen-key screws on the outer case and the newer one had torx screws.