Question about Xerox Phaser 8560DN Laser Printer
Our xerox 8560 machine recently ran out of yellow ink. I loaded more of the solid ink into the machine, but it still says "Out of yellow ink" and will not print in color. Any suggestions?
Has the ink advanced conpletely down the ink loader? At the very bottom of the assembly ( the ink loader is what its calles) where you have inserted the sticks, there is a small switch that the ink has to contact. The ink stick,(s) may be in some way twisted or hanging up just enough to not actuate the switch, If you go to Xerox.com click support and drivers then type in your model number then to support again , type in out of yellow ink,, and it will tell you how to check the switch with a pencil, eraser side.
OR what you can try it take a screw, a drywall screw works the best, and twist it into your yellow sticks, and slide them back and out one at a time until you remove them all, then insert them one at a time. making sure you are not using the same yellow stick that was at the bottom to begin with. It is also possible the borrom of the ink stick isnt formed properly and not hitting the switch. Also be 100 percent certain that the ink sticks are for the 8650 and not another phaser product. There is an 8500 and 8550 where the sticks look similar, but are not quite the same shape and will not tell the machine the ink is loaded.
There is an outside chance the ink loader tray is defective, since that is where the switches are, but I have never seen that problem occur. Have you had the machine less than one year?? If so you have a 1 year on site repair warranty and you can call 1-800-835-6100 , give them your serial number and they will send someone out to resolve it for free.
Posted on Oct 10, 2008
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Posted on Jan 02, 2017
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