Cut off the zip tie that holds the drain tube. Bring the drain tube as close to the ground as possible and siphon out the water - yes, that means sucking on that hose. Have a bowl handy to collect the water, or do it somewhere you don't mind getting wet. Just keep the end of the hose lower than the basin of water and you should have no problems.
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Have you got the drain pile positioned higher than the top of the machine. If the outlet of the pipe is lower than the water level, the water will just run out. If this is not the problem then don't even try adjust or open the unit. Take it back to the dealer or you will void your warranty and it is not worth it. Let the dealer worry about it.
Check that the leak is not coming from inlet valve itself. If the leak is from underneath the washer check drain pump hoses. You may need to disassemble the washer pulling up the top panel and accessing the drain pump at the bottom to find the leak.
I just had this problem also. The reason I was having this problem was that I was letting the draining hose run into my bath tub to drain. Because of this the water was immediately draining out of the washer. So I had to hook the draining hose onto my bathroom sink to drain. By raising the hose higher,the washer filled up with water and worked just fine. Hope this helps.
Several possible causes of a top load washer not fully draining.
a.) Kinked or obstructed drain hose
b.) New drain outlet is too high and the pump is not powerful enough to fully drain the washer
c.) Failing pump motor, that does not fully drain the washer.
Ask more questions if this info does not help resolve the problem. We can solve this!
No need to worry, you can get a new inlet hose & drain hose of any length at any major hardware store. I have the larger Haier outside my kitchen & got a 10' drain hose & inlet hoses & this same situation was instantly solved...
This is a water saver or previously known as a suds saver model. The bottom one is the drain. The top one would go to a suds tub. If you set the machine on save, the wash water is pumped out of the top hose into the holding sink next to the washer. The rinse water goes out the bottom hose to the drain. The next cycle you could set the washer to the very beginning of the main wash cycle and the washer would pump the water from the tub back into the washer to be used as wash water for the second load of laundry. Yea, used water. But the first load would be lightly soiled stuff, and the next load would be old barn clothes or play clothes. It was designed to save water (about 65 gallons used for 2 loads vs. 90 gallons) and soap. (now, front load machines with larger tubs would use as little as 25 gallons for two loads.) Just hook up the bottom hose to the drain. Leave the save / drain switch set to drain and you'll be fine. To be extra safe (in case the switch was accidentally set to save) disconnect the wires at the solenoid where the drain hose splits into two at the back bottom of the washer. (right where the hoses exit the machine.)
If there is a filter on this model, make sure it is clean, a lot of fluff and other stuff can accumulate in the filter preventing the water from draining fast enough. Sometimes the pump can get blocked with the same effect. Tom.