Dell 3100CN w/new black toner cart reads "Black toner LOW"
My dell3100 front window said BLACK TONER LOW...so I replaced it. Hard to get out hard to get in, but we got there...Ithink. closed it all up and it still reads as it did before. Took cartridge out and put it in several times (45 minutes at least) and it still reads BLACK TONER LOW...AND WILL NOT PRINT! Computer is sending it but its having none of it! ANY IDEAS?
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Usually lines going down pages is linked to the imaging drum having built up toner on it. I would open the front cover and pull out the drum and see if you have lines going down the drum. If so clean those off using the soft cloth. Reinsert. If it still happens check the toner carts for leaking. Also you may need a new imaging drum if problem still occurs.
I just changed my black toner this past week, and finally figured out why the cartridges get stuck like this.
First, you must eject the toner cartridge on the front-panel menu: Menu->Replace Toner->Eject Toner->Black(K)
It will say "Rotating to Black Toner(K)" and then say "Black Toner(K) Ready to Eject"
Now, open the front panel and you'll see the black toner cartridge in front. You can also open the top panel if you want more light on your work area.
Lift the lock handle on the old toner cartridge to the "unlock" position, and here's the part that the Dell instructions don't have:
There are two channels for the toner cartridges -- one on each side. Run your finger down the channel on the right, and you'll feel a small, spring-loaded catch. This catch often gets sticky and won't release the cartridge without some help. Don't force it, but gently move it towards the back of the printer and it should release.
Now the old cartrdige should slide right out, and you can finish per the instructions that came with the new cartridge.
There is a chip in each toner cartridge which tells the main machine something about how full it is. It may be that it tells it how full it is, or it may be that it tells it how many pages it has done. It sounds as if the new black cartridge has a duff chip, and is telling the main machine that it is empty. To test this, you can overide the message. 1. press on the menu button; 2. select configure; 3. select maintenance; 4. select non-dell toner; 5. set the value to on. If that does't work, get back to me. Tony Ludlow