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Ihave a hp officejet/hp officejet pro modile j4550 all in one it says clear jam and then press ok.there is no paper in the machine,it is clean.when i press ok i continue to get the same response

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    I need to manually load cardstock


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I think there is a removable panel in the back that has a large knob to open.

Posted on Oct 09, 2008

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Problem with printer or ink system

PDF]HP Officejet Pro X476 and X576 MFP Series ... - Parts Now

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HP Officejet 6210- repeated ' FixYourOwnPrinter

Dec 28, 2015 | HP Officejet 6600 e-All-in-One -...

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Though i have no paper jam, it keeps on prompting Clear paper jam then touch ok. Also notice the carriage not moving from right to left ,its making a weird noise.seem paper feeder gear stuck but clear

Hi vidya kowlessur,

I would be happy to help you with your Officejet 7500A printer. I understand you are seeing a message prompting you to clear a paper jam, and the carriage is likely jammed. Please use the following 2 documents to troubleshoot the issue;

HP Officejet 7500A E910a and E910c Wide Format All in One Printers Out of...

Carriage Jam or 0X610000F6 Message Displays for HP Officejet 7500A E910a...

I hope this helps, but if the issue persists, what you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: h22207 www2 hp com
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.

Best of luck.
I work on behalf of HP.


Jul 09, 2015 | HP Officejet 7500A Wide Format...

1 Answer

I replaced all of the ink cassettes with Hp but the printer will not pick up the paper and print.

remove the paper draw,then open the back panel [should just flip open] check for jammed paper,reload paper draw with at least 1/4 inch of new paper,put back in,and retry printing.If theres still a problem,the printer usually tells you.Recheck yr printing settings

Jun 08, 2015 | HP Officejet Pro 8600

1 Answer

Removed paper jam but the error message keeps showing up

Hi, ida you haven't remooved all the jam that was inside, somtimes it a little pice of the page and it under a tooth so you can't see it unless fully rotate that gear.
Or after you remooved the jam, you have to Resset you mashine and Resset your printer, that will fix Yor problem.
Good luck

Oct 17, 2014 | HP Officejet Pro 8600

1 Answer

How do I reset paperjam error mrssage. I have no paper jam.

please open printer back door check small rubbers rolls clean ..
and also front ..clean....dont use ruff papers..and only use good qulity papers

Jun 14, 2014 | HP Officejet Pro 8600

1 Answer

Jammed paper in hp8600

No other way except to hinge it open and get a hold of the paper.

Jun 14, 2012 | HP Officejet Pro 8600 e-All-in-One -...

2 Answers

Message says remove paper jam but there is no paper jam. What now?

Generally; if there is a sensor problem or stuck sensor, this error will come up and stay on the display even after turning off and on. If you are getting paper with a crease or fold, then something is pulling or locking up in the paper path. Common causes could be a pickup feed assembly, registration, underneath the cartridge, the fuser or something in the output assembly. You could try a paper path test and select it to print from different trays to see if the issue may be just in one tray area or if it happens from all trays.

Saw your numerous posts at different times during 2009 and wanted to let you know I posted a potential solution for you. Hope it works for your situation... I've copied idea below for your review. Worked perfectly for me 15 minutes ago.
REFER TO THE USER SUBMITTED PHOTO FOR GRAPHICAL NOTES AT THE other HP Officejet Pro L7780 Color All-in-One Printer/Fax/Scanner/Copier (C8192A#ABA)Amazon 7780 Product Page here:

(2) Medium sized paper clips

Preferable Tools:
(1) Pair of pliers with rubber grips
(1) Edged tool such as wall paper knife, metal pick or toothpick to clean out gear teeth.

This fix applies to paper jams the device believes are in the rear duplexer and often occurs after a real jam that has shredded the paper inside the mechanism.

Despite the fact you've carefully cleaned out all the visible paper from inside with the cover open, paper can jam the gears used to drive the rear rollers and even the tiniest amount of shred prevents operation resulting in the impossible Paper Jam error.

HP Tech Support online and on the phone don't troubleshoot it past "clear the paper from the device than try again please" b.s.

After removing the duplexer, grip any of the four rubber rollers and attempt to rotate in either direction, if they don't move freely with little effort, then continue with these instructions.

1. Take the first paper clip and contact the lower two brass rectangles, this fools the device into believing the duplexer is installed, keep the contacts bridged (don't remove your hand or the paper clip until Step 4.) THERE IS NO ELECTROCUTION RISK.
2. Press the "OK" button on the control panel to pretend the paper jam is cleared.
3. CAREFULLY OBSERVE THE pair of white gears on the left, if they seem to clutch, stall, skip or freeze then you have paper shards which are causing the jam.
4. Using a firmer grip or pliers, grip the furthest left rubber roller and rotate in either direction , the gears should rotate with your efforts and look for shards of paper in the gear teeth.
5. Use the paper clip, toothpick or any appropriate edged tool to clear the shards.

Bridge the lower contacts again and observe if the gears rotate freely, if so then you've cleared the insidious jam should be able to print until the next error from this piece of chit printer.

Hope helps.

Nov 01, 2010 | HP Fax Machines

1 Answer

We have a HP Officejet Pro L7580 - all in one fax/copier. It has a cartridge jam. I don't even know how to open this up to remove the jam and the book which came with the machine tells only how to set it...

If I recall correctly, you lift up the gray cover closest to the paper tray.

Your user manual is on the CD that you got with your OfficeJet.

Or...go to for detailed help.

Dec 02, 2008 | Fax Machines

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