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When I connect directly to my cable modem, I can get internet service. However when I try to use my D link router either wireless or with a cable, I cannot connect to the internet. When I use another brand of router, my wireless works fine. What do I need to do?

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Check for driver compatibiliy between the cable modem and bad router..sounds like new drivers are needed

Posted on Oct 09, 2008

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Make sure your router's WAN port is set to dynamic IP. If the light on the front doesn't glow/blink for the WAN port, try a different cable. If a different cable doesn't work it's probably toast. :( This problem appears to be directly linked to the relationship between the WAN port and the modem. Given that the devices can connect to the router, but not internet, it has to be the WAN. Sometimes if the modem goes out it will send too much voltage through to the router and fry the WAN. Had that happen to my parents router. If the above doesn't "fix ya" then try a different router.

Worst case, you might have to put a wireless card in your PC and bridge the modem (wired connection) to the wireless card and broadcast for your wireless devices. At least until you get a new router.

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Try a new working LAN cable between your internet modem and the router. Is your internet modem connected and working? You should be able to directly connect using a LAN cable to check the modem connection. Reboot your modem and router.

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My acer aspire one wont connect to internet. it says it is connected to wireless, and i have wired it to modem but the problem still persists. please help.


Based on your description, the following is assumed.
1. The service to your Internet Service Provider is through a cable or DSL modem.
2. Internet service was initially set-up with your netbook directly connected to the modem.
3. A wireless router was since added and is using the direct wired connection to the modem.
4. The netbook is connected to the wireless access point being provided by the router.
5. The netbook says it is connected to the wireless access point but still no internet access.
The problem is likely due to the modem capturing the MAC address of the netbook when access to the internet servce was initially set up using the netbook directly connected to the modem and now the modem will only allow access with the netbook directly connected to it. You can check this out by reconnecting the netbook directly to the modem. It may be possible to "flush" the captured MAC by unplugging the AC power to the modem, waiting a few minutes and then powering back up with the router connected in place of the netbook. To make it easier, you may want connect your netbook directly to the router's LAN side to check if you now have internet access through the router. If you still don't have internet access, you will need to use your netbook to log onto the router to clone your netbook's MAC address for the router's WAN connection. The router's user guide/manual has directions on logging in and doing the MAC address clone. It will also have an explanation as to what is a MAC address.

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I have a d-link extreme g attached to a cable modem; the d-link is set for wirless. I can pick up the d-link on my ipod and laptop, however it only provides local access; no internet. I've tried everything...


I'm sure you have tried most of these steps but I'm going to list them any way so we have a complete picture of the trouble shooting process.

If your only getting local access that indicates that the router is broadcasting the wireless signal but unfortunately there is a connection issue between either the modem and router or the modem and the internet service provider. The first step is to verify that your modem is online with a good connection. If you have a working internet based phone than your in good shape. If not than you will need to research the light patterns of your modem or bypass the router to determine weather or not you have a connection to the ISP. The first step in trouble shooting a connection issue between the modem and router is to disconnect the Ethernet cable from the modem and the router than reconnect it. Make sure that the cable is connected to the correct ports. Next you will want to power cycle the computer, modem, and router. To do this you will need to shout down the computer and disconnect the power cables from both the modem and router. Allow all devices to remain off for 2 minutes. Plug the modem in first. Wait for the modem to establish a connection with the internet service provider(ISP). Depending on the type of modem this can take up to 5 minutes. After a connection to the ISP has been made reconnect the power to the router. Wait about another 2 minutes for the router to establish a connection with the modem then turn on the computers in the home. From this point you will need to retest.
If you still only have local access than there is a good chance there is an issue this either the Ethernet port on the modem or router. To trouble shoot the Ethernet port on the modem you can bypass the router and power cycle the modem and PC again. If the PC has no access wile directly connect to the modem than there is an issue with the modem and will need to be replaced. The good news is that most internet service providers will replace the modem for free. If all the trouble shooting steps above have failed than you will need to contact the router manufacture directly.

I hope that information above has helped is some way.
If possible please rate this solution.

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It's the modem, not the wireless router that is the problem.
The modem must have the proper account name & password for it to work.

Test:
Connect a computer directly into the modem (without router). The modem has an Ethernet connector. If you can't get Internet by connecting a computer directly to the modem, then you will never get the router to work.
Contact your ISP. They may not give you the account name / password, but instead do a service call to your location.

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