Question about Creative Labs Zen Digital Media Player

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Creative Zen not turning on

OK, my Creative Zen has worked fine for about five months, but now it is not. I know something is loose inside, but how do I fix this?

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  • mrmark5273 Oct 11, 2008

    anyone?

  • Anonymous Oct 15, 2008

    mine wont turn on

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I ended up having to reset mine. I have a ZEN MP3 one, and I left it to charge overnight connected to my computer, for two weeks I've had it -- so I tried to turn it on this morning. Wouldn't turn on. What do I do? I was so angry :P then I googled my situation and people said to reset it. To be honest, that's kind of ridiculous. I LOVE my Creative products, but this is my second MP3 player -- I would've thought better of it. Oh well, time to purchase a warranty.

Posted on Nov 01, 2008

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Umm you should trey and turn it on and then you reset it.

Posted on Oct 17, 2008

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1 Answer

My creative zen is docked to my computer, but the computer says "no player ... My creative zen is not docked but has DOCKED on the screen and won't turn off ...


Unplug your player.
Look on the left side of it, you should see a small hole, use something thin, paperclips work well, to poke inside it, the restart button is in that hole.
Once it's started up reconnect your player, all should work fine now!

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Try to switch it ON when it is connected with USB or charger. If it turns ON then batteries require replacement.

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had same prob to the T...found this post and it fixed it...it's the computer not the zen...once I did the two steps my zen started charging and turned on...go figure...the flashing blue light doesn't mean it is charging.
posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
This will roll your Windows Media Player back to version 10 or 9, whichever you had installed prior to version 11. You will need to re-configure Windows Media Player again.

Your Zen should now be recognized by WMP and Creative software. You probably need to upgrade your firmware at this point, follow the instructions on upgrading your firmware, and you should be good to go.

This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basi

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Update the firmware that creative put out you should be fine from there.

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Try Reseting it then wait if you have a SD Memory Card take that out

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I'd say it's a better idea not to try it. Notify Creative's technical support and hopefully they'll be able to do something under your warranty. Either way, as far as I know, it's waterproof, I mean, I've fully submerged mine multiple times and it's still perfectly fine.

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May be u would have faced loose connections, for better results turn off the zen wait for 20sec and then connect it to the power and make sure u dont keep moving the zen or the cable attatched to it... Due to wear and tear loose contact becomes prone..!! Hoping for a good rating from u...!!!

Thankyou

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Player is in Recovery Mode


ode
· 1. remove all creative software from your pc (do this from start menu/settings/control panel/add or remove programs)
2. Uninstall Windows Media Player 11 and Windows Media Player 11 runtime. This will rollback the pc to an earlier version of WMP.
3. Download the latest version of the zen driver from this location:
http://us.creative.com/support/downl...ame=Windows+XP
4. Make sure the zen is not connected to the pc and install run the exe file to install the software on your pc. at some point, the install will tell you that the unit is not connected. Connect the unit to proceed. it will also notify you that you are replacing an existing software, or something to that effect. I accepted or said OK to this popup. Once the firmware is installed, my started to work fine. You can now reinstall WMP from microsoft website. Hope this works for you.


All else failes download the recovery tool from creatives website.

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polish the battery contacts (including inside unit) with a pencil eraser.

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Try charging it with a creative charger or bring it down to its retail store. The battery might be completely drained flat.

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