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Lost FAX connection - HP Lands Phones

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  • john_barakat Oct 09, 2008

    Lost FAX Diagnosisreveals hardwarw problem. Tried all of HP's remmenations. None worked

  • john_barakat Oct 09, 2008

    Lost FAX connection. Worked perfectly and then lost it. Used all of HP's reommendations. None wrked. Diagnosis FAX hardwarw

  • john_barakat Oct 09, 2008

    Losr FAX after working ok. Diagnosis on FAX test reveals hadware problem. Used HP recommendation 3 timed. Failure

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U have to uninstall fax serevice then instal again
go to add remove programs then add remove windows compnentes
but u must have win xp disk.
then alsio try to change cabll.

Posted on Oct 09, 2008

  • kishor khatri
    kishor khatri Oct 09, 2008

    try to reinstall agagin your modem driver of fax.

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The unit's diagnostics feature tells you the what exactly the issue is.
other experts recommendation basically is part of HP's recommendation that you already performed.

warranty or service since the FAX part of the printer is integrated and non-user replaceable.

Posted on Oct 09, 2008

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Uninstall the driver of the fax machine from the pc and reinstall it again with proper instructions comming on to the screen while the software is getting loaded.and change the usb wire when you reinstall it again it is sometimes possible that if the wire gets faulty.and also check that when you connect the wire to the fax machine and the pc, does your pc detects the fax machine and the message prompts on your screen that " new hardware detected" if this message shows on your screen that means its connected and been detected.but if this does not show that means its the problem of either the usb wire or the usb jack where you r connecting the wires.

reply if done or not done.so that we can help you further in this topic.

thanks.

Posted on Oct 09, 2008

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Hi

can u explain me clearly so that we can help u..

try to reset the fax and then try it.

It will work

thank you for using fixya..

Posted on Oct 09, 2008

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Hmmm..ok...did you try a power reset on the phone..what is the model number of that phone, for review purposes

Posted on Oct 09, 2008

  • A Womans Computer Man
    A Womans Computer Man Oct 09, 2008

    hmm..this would work best when you let the experts here know the model number..it is essential

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Hi,


Can you please describe your problem?

I will be waiting for your reply.

Posted on Oct 09, 2008

  • Priya darshan Oct 09, 2008

    Please let me know the details of your problem so that i can give you a solution for it.

  • Priya darshan Oct 09, 2008

    Have you tried unplugging the communications cable on both ends and replugging it in?
    Have you tried a different USB port/plug on the computer?
    Have you tried a new/different USB lead?
    When you uninstall the printer/fax did you shut down and then start up again before you re-installed.
    If the 'driver' is corrupted you may need to uninstall this too.
    After
    uninstalling the printer/fax machine , Go to the Printers folder and click on FILE
    >SERVER PROPERTIES> DRIVERS (tab), locate the driver for you
    Lexmark in the list and REMOVE it. Then shut down the computer!


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