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What you need to do is retune the TV, but when it is finished look at the regional settings. Or if the regional option is available before retuning, retune selecting your area so then you get normal BBC channels. It's likely that at the moment the channels for BBC are located at the very top end of the channel list say? - channel 800+.
You are clearly picking up signals from many transmitters. With regional settings you can change it to the area you live in.
But you will have to take into account how good your aerial is. Otherwise the signal quality will not be good on same transmitters. So the set may only suggest those with the best quality signals.
ITV stations might also change.
When done it will move the channels you mention to the top end of the guide, to 800+.
Note many HD channels have no regional options. For example here in Yorkshire we only get ITV Granada and not Yorkshire TV on the HD channel for ITV1. And BBC1HD does not show any programmes when local news comes on.
It seems odd to me that you say it is just ITV1 and Ch4 which have problems and you do get ITV2. ITV1 and ITV2 are on the same mux, are you sure it isn't ITV2+1 you are seeing?
Mux2 carries the following channels:
ITV1, ITV2, ITV3, ITV4, Ch4, E4, More4, Ch4+1
If you are getting any of the above (and not the +1 versions, except Ch4+1) then it is not a signal problem but something more mysterious. I guess it is possible the STBs you have are exhibiting a problem which is preventing just 2 channels from loading but I've not come across that before.
Try this to reset your programming, but try to reset the whole set by unplugging TV and BOX from power source for 3-5 minutes then plug power cord back into power source. If that does not work try this:
Option Menu Setup
Follow the steps below for the initial set-up:
1. Select the "MENU" display by pressing the "MENU" button once.
2. Press the number buttons "0", "1", "7", "0" in sequence to select
the "OPTION MENU" display.
3. Press the "ADJUST" button to select "INITIAL."
4. Press "ENTER."
NOTE: At this time channel 3 is automatically selected.
sounds like you need to go to your menu on the tv, and go scan the available channels thats available to get the fta channels, BUt your gonna need to make sure that the fta channels are available in your part of the world??. Good luck