So I'm assuming that this computer's OS is Windows Vista (since it's a new computer) correct?
With the computer off, Turn it back on and Press F8 a couple times right after bios screen.
You will be launching your computer into the "Safe Mode" , when the list appears.
- So Select Safe Mode with the arrow keys, and Press -ENTER-
- Once it boots up, and after you see the Desktop...
- Open Start menu and begin typing (in the little search-box at the bottom): cmd
- You should See a list appear right above with the results: You should see cmd.exe
- Right-click on cmd.exe and select "Run as Administrator"
If chkdsk asks you if you want to check the drive next time Windows Vista boots or dismount the drive choose to check the drive next time Windows Vista boots. Never choose to dismount the drive. That option should only be used by a professional.
- You should see a black command prompt appear.
- In here you're going to type the Following Command (without quotes.): "chkdsk /F"
- so that is: chkdsk then ONE space and then /F
So reboot the computer, and let it boot up normally. It should show a chkdsk diagnostic screen, DON'T
press any keys on the screen, as in doing so will skip the checking.
So let it do it's thing, it may take a little while, but not too long After it is done, It should reboot your computer again. So let it boot up normally again, Now try logging on Normally as you usually would.
Tell me if this helps or not. I'll be here to assist you further if you have any troubles.
Thank you for Reading.