Question about Xerox WorkCentre M20i All-In-One Laser Printer

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Fax transmission quality and copy quality are low

When I fax or copy, the resolution is really bad. When I receive faxes in, everything is normal. I have cleaned the drum, replaced the toner, cleaned the glass, etc. What causes the outgoing transmission to be poor???

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  • glazmira Jan 07, 2009

    How do I perform the lens and light align maintenance?


    Thanks.

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  • 54 Answers

Hi alicia302,

It could quite possibly be the speed and quality of your internet connection. Incoming packets come in at a different frequency than outgoing data packets. As for the copying resolution be sure to check the units setup config. Set it to it's highest available resolution i.e. normal, high etc.. Also try uninstalling and reinstalling printer and software and be meticulous in your steps. I hope this helped a little, if not, hit me back, we have other options i.e. lens and light align meant.

Thanks for using FixYa.com

Sincerly, cyyyd7

Posted on Oct 09, 2008

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1 Answer

Is there a Fax modem available to be connected with scanner, copier and printer (three in one already with us.)


your unit has a fax installed in the unit.
Look at page 29 in your manual it will show how to send and receive a fax.
send a fax page 29
receive a fax page 32
print reports page 33

feature purpose
1 Phone Hook: the green LED in the shape of a phone indicates that the fax
line is in use when lit.
2 One-Touch Speed-Dial Buttons: use to access the first 6 speed-dial entries.
3 Auto Answer: when the green light is on, fax transmissions will
automatically be accepted.
4 Speed Dial: use to access speed-dial numbers that have been set up from
the front panel or with the HP Director software.
5 Redial/Pause: redials the most recently dialed number when in the ready
state. Inserts a pause (hyphen) when in the dialing state.
6 Keypad: use to dial fax numbers, and enter numbers such as the quantity
of copies or percentages when reducing or enlarging. You can also enter
text using the keypad for fax header, use speed dial entries, and specify
menu items.
7 Fax Resolution: use to set the fax resolution to Fine, Standard, 300 dpi,
or Photo. It will remain at the most recent setting until changed.
8 Start Fax - Black: starts a black and white fax.
9 Start Fax - Color: starts a color fax

Apr 27, 2010 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Copier quality


Hi,

Most fax machines would have a resolution selector to vary clarity of transmitted documents. The same would also hold true for scanning jobs. I would discount the possibility of the power supply since everything works except for the quality of the copy/fax. If the printer still works OK (quality of print out) then it is the scanner's availability to copy that is the issue. With current prices of all in one printers (fax/scanner), purchase of a new unit might be more practical not only in terms of cost but in downtime.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

May 25, 2008 | Xerox WorkCentre M20i All-In-One Laser...

3 Answers

I'm getting an error mesage: ECM error on my Sharp AR-M207 fax machine. How can I fix it?


ECM (Error Correction Mode) is a feature common in most fax machines today. It helps to minimize errors while transmitting faxes over noisy phone lines.

1) Be sure you have the latest version of the drivers installed
2) Turn the fax off, then unplug for 10 minutes, turn on and try again. This should clear up anything in the printer/fax memory
3) Check if your phone line is unsually noisy when you tried to send the fax(es) that gave you the error message. If this is the case, a sucessful fax transmission will be almost impossible. You may have a faulty phone line or an improper installation. Either of these two should be fixed by your phone company. Also, most phoen companies can test your phone line (for fre) remotely to check for abnormally high noise levels.

Please, report back if you need further assistance.

My ID: alexocuello_

Mar 31, 2010 | Printers & Copiers

1 Answer

Okifax 5680 - transmit resolution issue


You can change the Transmit Resolution but not the resolution or the quality of the faxes received.

If your machine makes goog copies and prints, the problem is on the sender's side.

This is an excerpt from the troubleshooting section of your machine manual:

The image received on your fax machine was very poor. Contact the person sending you the fax and ask them to change their Transmit Resolution and Type of Original settings. Ask the person to make a copy of the document on their fax machine to ensure that it is working properly. Then ask them to send the fax again. If you still have a problem, try making a copy of a document on your machine to make sure it is working properly

Aug 14, 2009 | OKIFAX 5680 Led Printer

1 Answer

HP6110 All in one


When the HP Office jet series all-in-one front panel screen displays Memory Full, the HP Office jet all-in-one is not able to send, receive or forward faxes. Copying will also not work. WORKAROUND: Though the memory buffer should clear itself automatically after proceeding with the next task, like receiving a fax or starting a copy job, these suggestions below may help you clearing the memory buffer by:
  • Add paper to the HP Officejet series paper tray
  • Clear a possible print jam and proceed printing the fax.
  • Reduce the copying or faxing resolution via the front panel's menu.
  • Use the HP Manager to send a (group) fax or making a copy. More memory is available this way, as the HP Manager utilizes the PC memory. When sending a group fax, the HP Officejet all-in-one's memory is filled to capacity. To copy in color is only possible from the HP Officejet Manager.
  • Press START to clear the message. If this message persists, unplug the power cord, and after at least 15 seconds plug the power cord in.
CAUSE: The HP Officejet series memory may be full due to: Copying on Photo quality or sending a group dial, which will use an extensive part of the internal memory's capacity. No paper in the paper supply tray, while receiving a fax. This may result that the data remains in the buffer. Print jam while receiving a fax or copying. The data is still stored in the buffer. System error displayed on the HP Officejet display window. SUMMARY: The HP Officejet series will not fax or copy without sufficient memory to store the data of the page in the buffer before printing the receiving fax or the copy.

May 22, 2009 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Distorted copy quality in the sent faxes


Make sure the rollers that pull the paper through are clean and that the glass is also clean. Clean the rollers with a cloth dampened with alcohol.

Apr 20, 2009 | HP LaserJet 3050 All-In-One Printer

1 Answer

Can't Send or Receive Faxes from MFC-7820 N


You may not need a separate fax line from Vonage. If you don't need a dedicated fax line, you can try changing the "Bandwidth Saver" settings on your Vonage voice line from your account on the Vonage website. Perform the following:

1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps

NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.

4. Click on 30kbps (Normal) and click "Submit".
5. Wait about an hour before testing as it could take that long for the change to take effect.
6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).

NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.

We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.

Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.

If your fax machine has a Telephone Answering Device (TAD) setting, you can share your voice line with your fax machine and be able to receive faxes and voice messages. Hopefully this will work for you.


Dave Grannas

Nov 04, 2008 | Brother MFC-7820N Printer

6 Answers

Hi, Remote Fax Error being displayed


As some fax machines are not capable of receiving color faxes, legal size faxes, or faxes at 200x200 dpi resolution, make sure you are sending an A4 or letter size (not legal size) page at standard resolution:
Press the Black button for a black-and-white fax. Press the Quality button to check the selected resolution.
Make sure the All-In-One has enough memory free when you want to save the scanned documents into memory before sending the fax. Please refer to the following document: Click here to link to the relevant document.
Note: The scanned documents will only be saved in the memory before the whole fax is sent if the Scan Before Dial option is turned on. (This is the factory default.) Up to 50 black-and-white fax pages can be stored in memory at standard resolution when there are no pending faxes in the queue.
Turn off the Scan Before Dial option by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX mode.
Press Select.
Press Options nine times until SCAN BEFORE DIAL appears on the LCD display.
Change the setting from Yes to No using the + (right arrow) button.
Press Select.
Note: The Scan Before Dial option controls whether a document is scanned before a call is dialed. This parameter only applies to a mono fax that uses either 200x100 or 200x200 resolution. Higher resolution mono faxes and all color faxes are scanned after the call is dialed and the receiving machine's capabilities are known.
Lower the fax transmission speed to 14400 or even 9600 bps, as some older fax machines are not capable of receiving a fax at a high speed. To do so:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
Press Select.
Press Options 10 times until MAX SEND SPEED appears on the LCD display.
Change it to 9600 BPS using the - (left arrow) button.
Press Select.
Turn off ECM (Error Correction Mode) by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
Press Select.
Press Options 11 times until ERROR CORRECTION appears on the LCD display.
Change the setting from On to Off using the + (right arrow) button.
Press Select.
Note: Turning off this option makes it possible to receive a fax when the receiver fax machine does not support certain error correction modes. The X6100 Series only supports 1-D MH encoding with the error correction. Fax transmissions without ECM and other ECM types can result in bad quality on the received page.

Dec 19, 2007 | Lexmark X5470 All-In-One InkJet Printer

2 Answers

Hi, Remote Fax Error being displayed


NOTE this option may vary to printer try USING OPTIONS TO SET CHANGES


To resolve the problem, try the steps below. After each step, try to send a fax again.

1. As some fax machines are not capable of receiving color faxes, legal size faxes, or faxes at 200x200 dpi resolution, make sure you are sending an A4 or letter size (not legal size) page at standard resolution:
* Press the Black button for a black-and-white fax. Press the Quality button to check the selected resolution.
2. Make sure the All-In-One has enough memory free when you want to save the scanned documents into memory before sending the fax. Please refer to the following document: Click here to link to the relevant document.
Note: The scanned documents will only be saved in the memory before the whole fax is sent if the Scan Before Dial option is turned on. (This is the factory default.) Up to 50 black-and-white fax pages can be stored in memory at standard resolution when there are no pending faxes in the queue.
3. Turn off the Scan Before Dial option by pressing the following keys on the operator panel:
1. Press the Fax button, then press Options untill u see ADVANCED FAX mode.
2. Press Select.
3. Press Options nine times until SCAN BEFORE DIAL appears on the LCD display.
4. Change the setting from Yes to No using the + (right arrow) button.
5. Press Select.
Note: The Scan Before Dial option controls whether a document is scanned before a call is dialed. This parameter only applies to a mono fax that uses either 200x100 or 200x200 resolution. Higher resolution mono faxes and all color faxes are scanned after the call is dialed and the receiving machine's capabilities are known.
4. Lower the fax transmission speed 9600 bps, as some older fax machines are not capable of receiving a fax at a high speed. To do so:
1. Press the Fax button, then press Options untill u see ADVANCED FAX.
2. Press Select.
3. Press Options untill u see until MAX SEND SPEED appears on the LCD display.
4. Change it to 9600 BPS using the - (left arrow) button.
5. Press Select.
5. Turn off ECM (Error Correction Mode) by pressing the following keys on the operator panel:
1. Press the Fax button, then press untill u see to get to ADVANCED FAX.
2. Press Select.
3. Press untill u see ERROR CORRECTION appears on the LCD display.
4. Change the setting from On to Off using the + (right arrow) button.
5. Press Select.

Nov 16, 2007 | Lexmark X4270 All-In-One InkJet Printer

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