Question about Epson ACULASER CX11NF All-In-One Printer

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Automatic Document Feeder

My documents do not scan through. Rollers do not move. I get an Error Message that says C2011. I call Espon Tech Support. They say its a hardware problem. have already tried unplugging and replugging patch cord between body and paper handler. Still does not work

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Turn it OFF then locate the cable that is connecting the ADF and the main FLATBED scanner. Disconnect and re-connect it.

Posted on Oct 09, 2008

  • dewan nafees ahmed Oct 09, 2008

    this is a paper sensor failure and yes this is a hardware fault.

    you will have to replace them

    much information about the replacement can be obtained from the service manual only.


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My Automatic Document Feeder for my HP Photosmart 7520 won't work


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How do you clean rollers on manual feeder


To clean the rollers or separator pad
1. Remove all originals from the document feeder tray.
2. Lift the automatic document feeder cover (1).
This provides easy access to the rollers (2) and separator pad (3), as shown below.

1 Automatic document feeder cover
2 Rollers
3 Separator pad
3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess
liquid from the cloth.
4. Use the damp cloth to wipe any residue off the rollers or separator pad.
NOTE: If the residue does not come off using distilled water, try using
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Multiple pages feed when printing on hp 7410


  • If the automatic document feeder (ADF) does not pick up any pages at all, the rollers inside the automatic document feeder need to be cleaned.
  • If the automatic document feeder picks up multiple pages instead of single sheets, the separator pad inside the automatic document feeder needs to be cleaned.
SolutionLoad one or two sheets of unused plain white full-size paper into the document feeder tray, and then press Start Copy Black to pull the pages through the automatic document feeder. The plain paper releases and absorbs residue from the rollers and separator pad.note.pngNOTE:If the automatic document feeder does not pick up the plain paper, try cleaning the front roller. Wipe the roller with a soft lint-free cloth dampened with distilled water. If the problem persists, or the automatic document feeder does not pick up the plain paper, clean the rollers and separator pad manually. Follow the procedures below to remove the face plate from the front of the automatic document feeder, access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then reattach the face plate.

Please Click on this link to know more in detail.

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1 Answer

Red/yellow line down left side of document when using feeder


the solution to this issue is cleaning the scanner glass below the automatic document feeder(mind you its not the scan bed that you normally use while copying) .you will get the ADF scnner glass once you lift the ADF door,you will see a 1 inch wide scanner glass.that is what you need to clean.

If you want any further support a technician can help you online for free.You can find free online technical support at http://tinyurl.com/m7ghqz

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1 Answer

The copy paper feed misaligns and jams, what's the fix? Jack


to fix misalign and paper jam problem, follow this steps.

Load one or two sheets of unused plain white full-size paper into the document feeder tray, and then press Start Copy Black to pull the pages through the automatic document feeder. The plain paper releases and absorbs residue from the rollers and separator pad.
NOTE: If the automatic document feeder does not pick up the plain paper, try cleaning the front roller. Wipe the roller with a soft lint-free cloth dampened with distilled water.

If the problem persists, or the automatic document feeder does not pick up the plain paper, clean the rollers and separator pad manually.

Follow the steps below to clean the rollers or separator pad.

1.Lift the cover of the automatic document feeder. This allows access to the rollers and the separator pad.
2.Lightly dampen a clean, lint-free cloth with distilled water, then squeeze any excess liquid from the cloth.
3.Use the damp cloth to wipe any residue off of the rollers or the separator pad.
4.Close the cover of the automatic document feeder.
This should solve the problem. Cheers!

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1 Answer

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Lean the rollers in the automatic document feeder (ADF)
  1. Remove the document feeder tray from the product by gently pulling it.
  2. Lift the cover of the automatic document feeder by pulling it outward.
  3. Gently clean the rollers with a very damp cloth ansd a dab of dish detergent.
  4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.
To clear the "scanner error" message do a
Perform a partial reset
  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
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    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
If a partial reset did not work do the following: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, unit may need service.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

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1 Answer

ADF Jam... Service req c2011


Hello,

Can be a tough one.

1st - Open the ADF & make sure that the 2 little Sensor tabs move freely.

2nd - Lift the ADF & check that the White Plastic Paper Guide is "down in the slot" & not resting on edge of the white flat bed scan pad or overlapping the scan pad.

For some C Error Codes

Check for electrical interference from external devices.
Disconnect the Printer from all devices, and run a test print..


Here are the "c2011 error" fixes per the manufacturer:

Replace the Automatic Document Feeder.
Replace the Scanner.
Replace the Main Board.
-------------------------------------------------
You might try unplugging the ADF & see if you can operate without it.

If you unplug the scanner, the printer might not function.

-------------------------------------------------

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If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


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1 Answer

Automatic Document Feeder


Greetings,

Here try this, turn it OFF then locate the cable that is connecting the ADF and the main FLATBED scanner. Disconnect and re-connect it.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.
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1 Answer

Document feeder doesn't feed well


Try Cleaning the rollers or separator pad
Follow the steps below to clean the rollers or separator pad.
  1. Lift the cover of the automatic document feeder. This allows access to the rollers and the separator pad.
  2. Lightly dampen a clean, lint-free cloth with distilled water, then squeeze any excess liquid from the cloth.
  3. Use the damp cloth to wipe any residue off of the rollers or the separator pad.
  4. Close the cover of the automatic document feeder.
If this solve your issue pls let me know, if not ill try to look for another solution for you.

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