Question about Gateway GT5014 PC Desktop

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Computer shuts down after being on for about 5 min.

I have a GT 5014 media center edition computer that works great for about 5 minutes and then we get blinking blocks on the screen bofore it shuts down and reboots. If I need a new mother board where can I get one?

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Go to system properties. Click on the advance tab. Then click on Start up and recovery. Uncheck the box Automatically restart. You will get an error code. Refer the error code for further troubleshooting. For motherboard you will get from Bestbuy, Wallmart, Radioshack. bestbuy will be the best option. they also have technician who can help with the same

Posted on Oct 09, 2008

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G'day

This sounds more like an overheating issue than a motherboard problem. This first thing you need to do is to enter your bios when the computer starts up. you can enter the bios by pressing the DEL, F1 or F2... it all depends on the manufacturer. Once you enter the bios there will be a hardware monitoring section which display voltage, cpu tempreture etc. check the cpu temp and see how much it hits.. if it reaches say 80-90c and the computer cuts off then it's a temprature problem. I've posted the links to the online manuals.. you will need them.
http://support.gateway.com/s/PC/R/5395/5395ul.shtml

If it is the above problem:

open the side panel on the pc and check if the processor fan is operational. Since this is a branded machine your pc will most probably have a green duct that pulls air over the heatsink.

it should look something like this (check the link) :
http://support.gateway.com/s/CASES/WME1T493-001/WME1T493-001iv.shtml

Now what you need to do is remove that green duct carefully (should be held by clips). make sure you do this with the cpu turned off.

ok now you should see a fan. if you don't that means the fan on the rear of the case has to do all the work. Now turn on the pc and check if both or if there in only one fan, if it is operational. if even one does not work replace it with a new one.. if both fans are operational then it might be that the heatsink is not locked in place. if so lock it in place.

if it's none of the above check if you have a pci-express vga card installed instead of the onboard. if so check it vga card has a operational fan. but it's very unlikely that the cpu will reboot because of a vga card.

if you do need to buy a motherboard check ebay or newegg.. they should have them in stock.

hope this helps

cheers

kbh



Posted on Oct 09, 2008

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Hmmm..sounds thermal all right..did you check to see that the fans are clear first

Posted on Oct 09, 2008

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