Question about Canon PIXMA MX310 All-In-One Printer

3 Answers

Canon pixma MX310 scanner not working

Hi, I have a brand new machine, and the scanner will not work.  Printing and copying are fine.  Thanks! M.

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  • 6 more comments 
  • AO123 Oct 13, 2008

    I am getting an error : Cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check status. Scanner driver will now close. Code : 2,155,0

  • smoove1010 Oct 18, 2008

    My brand new Pixma, right out of the box, behaves the same way. Printing works fine as does copying. Occasionally I see part of the image while doing a scan preview, then the image disappears, and I get the error. My previous scanner (Lexmark) worked fine, but the printer was broken, hence the new purchase. Thanks in advance!

  • Anonymous Nov 15, 2008

    behaviour like described while scanning

  • Anonymous Jan 05, 2009

    Same thing, same error message. Were you able to get this fixed?

  • mexicogal Mar 14, 2009

    Installed a new modem and the scanner won't work.  Re-installed the scanner from the disc but still is not working.  What can I do?    J.

  • xarob Apr 05, 2009

    Same problem, error code 2,155,0 printer is connected with PC by means of USB cable 5 meters of long.

    Could this be the problem ??

  • Anonymous Apr 06, 2009


  • Anonymous Apr 22, 2009

    Solution #1 is the best. It solve my problem and save me time.
    The MX310 printer does not work for network scan. It works only if you directly connect the printer to your computer via a USB cable.




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I read somewhere that the printer/scanner must be plugged directly into the computer in order to scan.  I tried it, and it works.  Printing can be done wirelessly, but apparently not scanning!

Posted on Feb 25, 2009

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Scanner do not work

Posted on Feb 20, 2013

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Hello. I have an solution of this problem! I had the same problem. The nonworking scanner problems are :
1. a USB cable too long (after 1 meter)
2. if the cable is connected throught a USB hub
3. if you didn't install the software correct
4. Windows (xp/vista) sais that the printer you had connected into the computer is not recognized

How make it work:

in case 1. buy a USB cable that is shorter that 1 meter (the last variant to choose0
in case 2. connect the USb direct into the computer
in case 3. inninstall the software and install it (make sure that the antivirus and the internet and other programs are closed; install cd 2 too)
in case 4. put the USB in other USB connector

Then the scanner must work!

Posted on Apr 08, 2009

  • costin_l05an Apr 08, 2009

    PS: If the computer still saing that "cannot comunicate with scanner" do this:

    1. umplug your printer USB from computer then plug it 3 4 times (you must to hear a sound that confirms that the printer is in or out)

    2. turn off then on your printer

    3. connect disconnect your AC Power

    4. rester your computer

    5. connect the USb

    6. restart it again

    7. start scanning

    Now it must work....

  • costin_l05an Apr 08, 2009

    Posted by xarob on Apr 05, 2009
    Same problem, error code 2,155,0 printer is connected with PC by means of USB cable 5 meters of long.
    Could this be the problem ??

    Answer: Yes, this is the problem.


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Canon MX310 wihn check printer message 6000

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This is how you get around
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Hope this helps. Bud

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Canon mx310-cant even figure out how to copy!

Canon PIXMA MX310 Office All-In-One Printer User Manual
here you go here is the manual for your printer hope it helps and thank you for using fixa

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Scan problems with Canon MX310

i have found the way to scan items from a Canon MX310 (on windows)

1.On windows go to control panel
2. click hardware and sounds
3. then hit devices and printers
4. then click on the Canon Inkjet MX310 seriers
5. then you will see scanner management click on scan Photos or docs
6.then place the photo or doc under the scanner and hit scan!

That is all the steps you will need.
17 years old computer tech.

Aug 16, 2008 | Canon PIXMA MX310 All-In-One Printer

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