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Can't get moh to play on a Partner 308 - Avaya Lands Phones

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You could have a couple of things wrong. First you need an audio source and plugged into the MOH jack. Take a close look at the plug. Sometimes, the commercially molded ones have too much plastic around the RCA plug and it won't fit into the jack on the processor board. Try a different plug or cut all that stuff away.

Second, you need to make music active in system program 602 and 119 to Active if you want transferred calls to hear music. Feature 23 turns on background music on a phone, so you can test all of this first without calling in.

Carl

Posted on Oct 09, 2008

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I have a Avaya Partner phone with the caller id screen and I have caller id on the account. However, the phone will not display incoming numbers. Am I missing something?


Can you please list the cards in the system?

IE: 308 EC, 206 EC ? Should be int the middle of the cards of your phone system.

Oct 01, 2014 | Avaya Lucent Partner 616 Phone

1 Answer

We have plugged the radio source into the MOH port and it is still playing the merry-go-round on hold music. How do we get it to play the radio if its already plugged in?


If you find the phone that has access to programming, (may be extension 101) you will have to get to program 711 and change the MOH source. Also read 710 and 712 for other controls for transfer and background music.

Before you ask and/or give a bad rating, it's beyond the scope of a public forum to post passwords and programming access.

Carl

Feb 03, 2011 | Panasonic KX-T7630 Corded Phone

1 Answer

I have a Panasonic TDA-50 that insists on playing a chime-like music on hold (MOH). How can I shut off the internal MOH and allow the external MOH to work??thanks


Wow. If we told you, we'd have to kill you :-)

There's an easy way and a hard way to do it, and both require you to know the Installer password to the sytem. In the Maintenance Console, you need 2.2 BGM and Hold Music, or from the main phone, programs 710-712. 710 is the source for BGM which you change to EXTERNAL, 711 is the source for MOH which becomes BGM 1 (the only port on a 50) and 712 is the source for transfer calls (either ringback or MOH.)

If you don't have the magic password and instructions for getting into the system, you'll need to call your Pana installer for access.

Carl

Aug 23, 2010 | Panasonic KX-TDA50 Phone

1 Answer

Change radio station on Panasonic KX-T7633


Well, it depends. You can have 2 BGM sources on a TDA-100 or higher system. The system in the back room will have 2 MOH jacks and you can select the source from a phone. Since this is also the Music that the callers hear, there may be copywrite issues on playing commercial radio on hold. Most places actually use MOH 1 for a Promotion on hold, and MOH 2 for employee's BGM.

Carl

Apr 28, 2010 | Panasonic KX-T7633 Corded Phone

1 Answer

Partner ACS turning on and off on it's own


One of the cards is bad in the unit. Assuming you have a 308 processor and 308 ec card and two cards in the system The 308 ec card has a bad or power supply in the card

When this happens look at the cards lights.

This is nothing you can fix yourself without a Avaya technician.

Apr 08, 2010 | Avaya Lucent Partner 616 Phone

1 Answer

We are using panasonic KX-T7633phones wherin we are getting complaints as whenever the rep put the customer on hold it plays an awful music on hold and our IT support says that this is notpossible to...


The TDA cabinet has at least 2 jacks, labelled EPG and MOH. Guess what MOH means :-)

I don't know about cost effective, but you can get an MP3 player or use a spare PC to stream MOH music to your phone system at prices starting as little as $29.

http://www.onholdstore.com/onholdsystems.html lists players that sell for $140-200, and the Software tab gets you Message Studio to make your own MOH productions. It includes free music and voices.

Outside of that, use the keywords MUSIC ON HOLD and you will see tons of prices and alternatives.

Carl

Sep 22, 2009 | Panasonic KX-T7633 Corded Phone

1 Answer

Problems setting up MOH


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May 14, 2009 | AT&T Spirit 308 Control Unit Phone

1 Answer

Line ringing on different phones


Im guessing by Lucent 308 you mean Lucent Partner ACS. Changing ringing on a Partner system is done on either ext 10 or 11.
At one of those ext's press the feature key and "00"
Next press the left hand intercom twice
The display should say system programming

Press the right hand intercom once. The display should say Centralized Programming.

Enter in the extension number that you want to program.

Press the line that you want to ring.
A solid light on the line means immediate ringing
A slow flashing light means delayed ringing (meaning the phone will wait 3 rings before starting to ring.)
A fast flashing light means no ringing.

When finished with that station press the right hand intercom and enter in the next extension to program and set ringing accordingly.


Press feature "00" to logout
Hope that helps

Jan 28, 2009 | Lands Phones

1 Answer

Lucent partner phone system


Is the time and date correct on the phones? If not, the system has lost its programming.
Can you dial intercom 777 and get into voicemail?

Dec 29, 2007 | Lands Phones

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