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Can't get moh to play on a Partner 308 - Avaya Lands Phones

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You could have a couple of things wrong. First you need an audio source and plugged into the MOH jack. Take a close look at the plug. Sometimes, the commercially molded ones have too much plastic around the RCA plug and it won't fit into the jack on the processor board. Try a different plug or cut all that stuff away.

Second, you need to make music active in system program 602 and 119 to Active if you want transferred calls to hear music. Feature 23 turns on background music on a phone, so you can test all of this first without calling in.

Carl

Posted on Oct 09, 2008

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I have a Avaya Partner phone with the caller id screen and I have caller id on the account. However, the phone will not display incoming numbers. Am I missing something?


Can you please list the cards in the system?

IE: 308 EC, 206 EC ? Should be int the middle of the cards of your phone system.

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Wow. If we told you, we'd have to kill you :-)

There's an easy way and a hard way to do it, and both require you to know the Installer password to the sytem. In the Maintenance Console, you need 2.2 BGM and Hold Music, or from the main phone, programs 710-712. 710 is the source for BGM which you change to EXTERNAL, 711 is the source for MOH which becomes BGM 1 (the only port on a 50) and 712 is the source for transfer calls (either ringback or MOH.)

If you don't have the magic password and instructions for getting into the system, you'll need to call your Pana installer for access.

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Well, it depends. You can have 2 BGM sources on a TDA-100 or higher system. The system in the back room will have 2 MOH jacks and you can select the source from a phone. Since this is also the Music that the callers hear, there may be copywrite issues on playing commercial radio on hold. Most places actually use MOH 1 for a Promotion on hold, and MOH 2 for employee's BGM.

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One of the cards is bad in the unit. Assuming you have a 308 processor and 308 ec card and two cards in the system The 308 ec card has a bad or power supply in the card

When this happens look at the cards lights.

This is nothing you can fix yourself without a Avaya technician.

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On the system 100, you have to go into system under technician level programming and set it to trunk MOH=371 and station MOH=371 . the out put from the MOH device is punched down on the first punch block that the first 8 stations are on, generally the yellow orange pair. If you want to continue I will get you the information you need to install it. Keep in mind, I do not know if the default system password for technician level programming has been changed or not.

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We are using panasonic KX-T7633phones wherin we are getting complaints as whenever the rep put the customer on hold it plays an awful music on hold and our IT support says that this is notpossible to...


The TDA cabinet has at least 2 jacks, labelled EPG and MOH. Guess what MOH means :-)

I don't know about cost effective, but you can get an MP3 player or use a spare PC to stream MOH music to your phone system at prices starting as little as $29.

http://www.onholdstore.com/onholdsystems.html lists players that sell for $140-200, and the Software tab gets you Message Studio to make your own MOH productions. It includes free music and voices.

Outside of that, use the keywords MUSIC ON HOLD and you will see tons of prices and alternatives.

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You need to reprogram the voicemail group.
#505, group 7 and enter the extensions where your voicemail is.



www.telemanuals.com

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