Dell A924 totally dead after installing new ink cartridges
Hi I have just installed a black and a colour ink cartridge on my 2 year old A924 all-in-one printer, but it is not responding at all. Firstly only the power and a warning light to the side of it flashed and then nothing. On inspecting the internals to the left side with a torch it would appear to have been the victim of a leak of ink. There is a continually flashing red light at the print-head area but nothing else. I have checked that the power and USB leads are okay so can only guess that the ink leak has shorted some component(s). Do you know if there is any way of saving this unit or is it doomed to the bin?
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Re: Dell A924 totally dead after installing new ink...
You are exactly right about your guess as the main board is short in your printer due to ink leak.
its compulsury to replace that main board.but it will cost you quite same as compared to new printer.so going for a new printer is much better option.and its advisable.
but before buying the new printer you can try to open the printer and remove the new board fron the printer and cleaning the whole board with the tooth brush and water slowly and letting it dry for 2-3 hours.and check all the cables before connecting it again that they r not broken or cracked in between.
because if the problem is of broken cable it will cost you very less to replace it and repair it.
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Old ing goes hard and blocks tiny pores
Remove the new ink cartridges and clean old ink away with methylated spirits.
Leave rag in around heads for awhile to soften up ink.
Clean gold contacts also with methylated spirits
The ink cartridge carrier moves and stops at the loading
position unless the printer is busy.
Press the tabs on the cartridge lids, then lift
Remove the old ink
Store the cartridges in an air-tight container
or dispose of them properly.
If you are installing new ink cartridges, remove
the sticker and transparent tape from the back and bottom of each ink
NOTE: You can use your
printer with one cartridge (color or black) at a time. To extend the life of
your color cartridge and improve printing speed, install both a color cartridge
and a black cartridge at the same time.
Insert the new ink cartridges. Make sure the
color ink cartridge is secure in the left ink cartridge carrier and the black
ink cartridge is secure in the right ink cartridge carrier.
Snap each lid closed.
Close the front cover. The front cover must be
closed to start a print job.
Open the Dell Printer Solution Center by
clicking Start® Programs or All
Programs® Dell Printers® Dell Photo Printer 720® Dell Printer Solution Center.
Click the Maintenance tab.
Click Install a new print
Select the type of cartridge you
NOTE: Specify whether the
cartridge is a new cartridge or an old cartridge (one that has been used
before). If an old cartridge is incorrectly identified as New Cartridge in the
Dell Printer Solution Center, ink levels may be
Buy only genuine Dell replacement cartridges. Dell states their printer cartridges cannot be refilled with ink and that only their cartridges work in the printer.
Bring the cartridge carrier of the printer to the center so you can access the ink cartridges. Open the cover of the printer and the carrier slides to the center. Make sure the printer is turned on.
Remove the old black ink cartridge to use the color cartridge. If you allow the old black cartridge to remain in the printer, you will get error messages that the ink is low. The printer may also keep reverting back to the black ink as the default color when printing.
Open the package of the new color cartridge carefully. Remove any blue packing tape that's on the ink cartridge. Take care not to touch the gold area or you could damage the cartridge. Insert the new color cartridge into the correct slot in the printer, the right side of the cartridge carrier. The ink cartridges aren't interchangeable; they need to be placed in the correct slot.
Close the cover on your printer after installing the color cartridge. Run a print test to make sure the color cartridge is installed correctly. Use the Dell Ink Management System to monitor your printer and all-in-one functions. Thanks Thiru
Replacing Ink Cartridges
Turn on your printer.
Lift the printer unit.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.
Press down on the ink cartridge lever to raise each ink cartridge lid.
Remove the old ink cartridges.
Store the cartridges in an air-tight container, such as the storage unit you received with your photo cartridge, or dispose of them.
If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge.
Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier.
Snap each lid closed.
Close the printer unit.
An alignment page automatically prints.
Hmmm....that sounds to be an issue with the ink cartridges...
You might be using ink cartridges purchased other than Dell or Staples...since these are the two who sell Dell Ink.
If thats not true, then take out both the cartridges in the printer.
Lets isolate the issue
1. Try only Black cartridge on Color slot(right). If you get Install both ink cartridges error, then its an issue with the Black ink cartridges and if you get message that install Black ink cartridge then its an issue with the prrinter.
2. Now install only color cartridge on Black cartridges slot(left), If you get color cartridge missing then its an issue with the Black cartridges which you are using and if you get install both ink cartridges then its an issue with the black slot on printer.
3. If issue found to be with Black ink cartridge then wipe the Nozzles(bottom) of the ink cartridge with lint free cotton cloth from back to front 5-6 times.
4. Also try replacing the ink cartridges purchased only from Dell or from Staples. Purchased from somewhere else or refilled might not work.
5. If issue found to be with printer, then i would suggest you to purchase new printer then.