Miele G645SC Dishwasher Problem (by 2 users)

Solution #2

posted on Jul 11, 2007

Guest

Rank: Apprentice
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Take out the bottom rack..

Remove the filter basket.

Under the filter basket is a white domed cover with a two inch drain outlet (Plastic) in the lower right corner of this space. It is held in by a wire snap over lock.

Remove the wire snap-over (may require prying with a knife). Wiggle and loosen the plastic piece until it comes free. (a small bit of water will flow out filling the space. But, under that cap and now under the water is a port with a small fan blade. This is the intake pump/drain. There is most likely something clogging that. (I actually never found the suspect clog but just poked around there with a chopstick or finger, Be careful that it isn't glass in there).

But try to clear that and snap it back in place. Replace the filter basket.

Then hold the Start button in for 5 seconds to reset. And That worked for me.

My rep walked me through that process over the phone. Simple.

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Solution #3

posted on May 26, 2006

Green1 - usenet poster

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Sorry - that isn't true. If it were, why does my Miele washing machine weigh
far more than most (being full of cast iron, not concrete), why does the
door not feel flimsy and why is it provably much quieter than many others?

Why is there apparent attention to detail on every part of it, such as the
little holes in the folds of the rubber door seal that stop mouldy water
pooling and the child-proof lockout of the controls to name a couple.

That's valid though.

Cheers

Tim

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Solution #4

posted on Jul 12, 2007

The dog

Rank: Guru
Rating: 86%, 206 votes

This dishwasher is made by Boch. And my experience with them is they are a repairmans nightmare. Any time you have to have moter or pump repairs the unit has to be totally disconected and removed from the counter for service. The unit has to be flipped upside down. My advice to you is seeing how you have it in the box again take it back and exchange it for a whirlpool or kitchen aid. you wont regret it

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Solution #5

posted on Jul 08, 2007

Sabastian

Rank: Master
Rating: 82%, 23 votes

well as long as your disposal has the knock out knocked out I would need to know if the dishes are wet and if you power on then off the unith and select another cycle you should see the drain pump turn I could tell you more just let me know when you are on

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Solution #6

posted on May 26, 2006

Ross - usenet poster

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Actually thats more or less how our Miele DID come.

Not the flaxen haired lederhosen, but anyway straight from the Miele depot.

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Solution #7

posted on May 26, 2006

Bouncy - usenet poster

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It could be marginal,. and something like you flushing a loo, or some
other factor, causes it to go under pressure.

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Solution #8

posted on May 26, 2006

pawa - usenet poster

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Miele repairmen are excellent. One came out and diagnosed the fault in
our three year old top of the range fridge as loss of gas or a weak
compressor, which he also was honest enough to say could only have
arisen from a poorly soldered joint or some other manufacturing defect.

They've so far offered to waive 40% (presumably their profit margin) on
the ??770 repair quote. So much for the twenty year nonsense. Would
be one thing if this was wear and tear, but where their own engineer
says it must be a manufacturing defect, that is rubbish service. So
far, their response to my letters of complaint has been the very adult
approach of ignoring me.

My conclusion: Miele are full of high-class spiel, but fail to back it
up with any real class when it might cost them.

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Solution #9

posted on May 26, 2006

pandamama - usenet poster

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In article <z2K2g.2718$Vn.2@newsfe2-gui.ntli.net>,
mark <> wrote:

Think I'd rather a Miele repairman than one from a store...

--
*Of course I'm against sin; I'm against anything that I'm too old to enjoy.

Dave Plowman London SW
To e-mail, change noise into sound.

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Solution #10

posted on May 26, 2006

Bouncy - usenet poster

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Maybe some debris in the plumbing is rattling around and blocking the
tap.

Might be worth taking the tap off and checking it isn't blocked. If
there is a copper bit still attached to the pipe and blocking the
flow, just bend it out the way.

Or try running the DW on a hose connected elsewhere, if it's fine it
probably is the tap.

cheers,
Pete.

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Solution #11

posted on May 26, 2006

Beresford - usenet poster

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Give Miele's service number a call after 1800 on Tuesday and you
should be able to get an approximate time for the visit. Calls are
referenced by your phone number if I remember correctly.

Strange. There are various sensors, and possibly, as you say, the
water suppy is inadequate. You can test the pumping out easily
enough by putting a quantity of water into the machine with a jug.
Start the program and see if it pumps out. It chould empty the
machine at the start of the cycle.

Does this machine have the anti-flooding control on the inlet hose?
This involves a specific hose with a block at the tap end and an extra
valve. The idea is to prevent flooding if something bad happens with
the machine.

Even so, if you have given all of the details, it is probably a simple
fix.

--

.andy

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Solution #12

posted on May 26, 2006

Mini Me - usenet poster

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Yup, what with all those new featurs that they will add to dishwashers
in the future... I hear that a hi-fi stereo "ping" to say it has
finished, may come along soon, and a fragrance unit that will
automatically make all your dishes smell of new china, plus a fork
conditioner to give a more luxurious "mouth feel" to your old four
pronged friend.

Yup that makes sense - with your cheap dishwasher at half the price
buying four of them is going to work out soooo much cheaper ;-)

On a top end product you can realistically expect far more than one year
of cover irrespective of what the store ot the manufacturer state -
simply by exercising your statutary rights.

Better to do some research and see what owners think of model they have
bought, and the after sales service.

--
Cheers,

John.

/\
| Internode Ltd - # |
||
| John Rumm - john(at)internode(dot)co(dot)uk |
\/

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Solution #13

posted on May 26, 2006

Rogers - usenet poster

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Complete nonsense. Presumably you have never looked at different
manufacturer's products or can't afford the better ones.

That is true. However, the manufacturer may wish to support the
retailer by offering to provide the support on his behalf. The
purpose of this is to provide a better outcome for the customer and to
save the retailer the cost of running his own service organisation.

It would certainly be the case if you buy unbranded junk as you are
suggesting that you would have to revert to the retailer and invoke
refund/replacement.

In the case of a good quality branded product such as Miele, while the
retailer has legal responsibility for delivering a working product.
the manufacturer is far better equipped with knowledge and a service
organisation to deal with problems.

Problems only occur when the customer is buying an unbranded product
on price while still expecting a high level of service. The
manufacturer is then not equipped to service because he doesn't have
hte margin and the retailer is incompetent at doing anything other
than addressing the problem commercially with a refund or replacement.

At the end of the day, one wants a working product or one would not
have bought it in the first place.

--

.andy

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Solution #14

posted on May 26, 2006

Bray - usenet poster

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I got the same model a few months back and have been very pleased with it.

It is worth having a root round the Miele web site for free extended
warrenty offers. I downloaded a PDF for one and sent it off and got
another five years of cover for the cost of a stamp.

--
Cheers,

John.

/\
| Internode Ltd - # |
||
| John Rumm - john(at)internode(dot)co(dot)uk |
\/

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Solution #15

posted on May 26, 2006

maartenw - usenet poster

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...

Yeah, I now think it made be due to the pressure being to low from the water
inlet. The water pressure has to be within certain limits.

I had some hopeless workman come round and he fitted a self-cutting tap. The
flow rate through it is very low.

I'll get it checked out. Strange though how it was working fine for 10 days.

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Solution #16

posted on May 26, 2006

Mini Me - usenet poster

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You're basically Drivel but with poor spelling and grammar.

You are, of course, totally wrong. Your statement indicates that you
have no experience of anything other than bottom of the range machines.
There is no disputing that a Miele is better built, performs better and
lasts much longer than a similar Hotpoint.

--
Grunff

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Solution #17

posted on May 26, 2006

2Pansy - usenet poster

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Yebbut unless it was hand-delivered direct from the Miele factory
carried on a velvet cushion by flaxen-haired frauleins wearing
lederhosen, sumfink might have fell orf in transit like (or some transit
bracket was not taken off during installation).

Owain

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Solution #18

posted on May 26, 2006

Melissa - usenet poster

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...

Low pressure, that's an intersting point. I unscrewed the inlet hose and
turned the tap on whilst holding a jug underneath it (i'm not that thick)
and the pressure seemed quite low. It filled the jug up reasonably quickly
but wasn't spurting out of the tap, but then as I understand it, too high a
pressure isn't good at all and it should be under 3 bar. So not too sure
really.

I checked the pump yesterday and it spins round nicely.

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Solution #19

posted on May 26, 2006

Cato - usenet poster

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...

My miele is now 15 years old, two real breakdowns in that time, pressure
switch once, a transformer recently ( I fixed that)

Usually the inlet light flashing is either that pressure is very low or
sometimes that something is stuck in the pump, get to it and inspect with a
good lamp as sometimes I have found something like a fishbone that looks
clear can jam it.

stick with the miele as they are the business when they are working right,
almost silent and they wash well, I have looked at other makes and rejected
them compared to mine.

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Solution #20

posted on May 26, 2006

Rachel007 - usenet poster

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Yes - I agree - it is annoying. Annoying like when I had to wait 6 weeks for
my Bosch dishwasher to be delivered - you just want to play and get it hard
at work :-|

BUT... My Dad has bought various diskwashers - I've only had a Bosch (which
blew the coil on the water inlet valve after a few months and was repaired
under guarantee...) And I've used a great many washing machines until I
bough my Miele bottom-of-their-range.

With my washing machine, the build quality and performance is *much* better
than run of the mill stuff. It's heavy (full of cast iron weights), doesn't
dance round the house on spin, knobs and doors don;t feel like they are
about to fall off and seems to do an exceptionally good job compared to
what it replaced (which never rinsed very well and cleaning performance was
just adequate). The Bosch dishwasher I've got is pretty good, performing
reliably, even with really crappy scunged up dishes.

What I'm saying is that the money for Miele or Bosch Logixx (top end for
them) or other notable brands often gives a better engineered product that
performs it's job better than the cheap conterparts. It's not all about
longevity. On the latter, I cannot comment - have to ask me in 20 years if
my washing machine's still alive. If it is, I will have paid no more per
year than buying a series of cheap junk, and the environment and
performance benefits to boot.

I'd say, give them a chance to fix it and see how you like it. It is
probably something very simple and easily swapped out.

Cheers

Tim

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Solution #21

posted on May 26, 2006

jessie25 - usenet poster

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...

I've already got an engineers visit booked for Wednesday, but i've also got
Curry's calling me back on Monday to sort out an exchange or refund. So i've
got both angles covered depending on what I decide.

I suppose a repair could be less hassle then swapping the machine.

It's a strange fault. Both mornings this weekend it has refused to work with
the drain/inlet light flashing. Leave it off for an hour or so and it
decides to start working.

I wonder if I put it on top of a beach towel tomorrow morning it might work
straight off?

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Solution #22

posted on May 26, 2006

Rogers - usenet poster

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...

Cheers for that.

I've been registered with moneysavingexpert.com for the past 3 years and got
the dishwasher online cheaper then anywhere else.

I did a lot of research into it before getting it and wasn't a victim of a
lame sales pitch and just took the standard warranty it came with (2 years).

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Solution #23

posted on May 26, 2006

Horner - usenet poster

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...

You need to order a packet of common sense with the next one or get yourself
over to # . You are a classic victim of
advertising. You have paid far more for a product you're going to be stuck
with what will be well outdated. You should have paid for one that wasn't
expensive due to a name, that way when the other one did go after say 5 or 6
years you could get another. You would actually pay less by not going for a
model were the sales talk states "this is well expensive as we claim it
lasts longer".
I really do hope you were not stupid enough to fall for lining the sales
persons pockets by being tricked into buying insurance or extended warranty?
They make more money from insurance and warranty than goods. Your goods are
already covered for 1 year, unless you bought them from John Lewis in which
case it is 3 years, so you do NOT need to pay for any extended warranty
until AFTER 12months from the date of purchase, or AFTER 36months if John
Lewis. Shops are misleading people by putting the date of purchase on
extended warranty paperwork.

People really do need to stop falling for sales talk and being conned, learn
to shop about and stop throwing money away. Learn to see through adverts,
also sales talk and you will be fr better off.

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Solution #24

posted on May 26, 2006

lawyer - usenet poster

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...

well this is what happens when people buy branded goods, they are no better
than any other - unless they have a specific feature you want. Call the
people you got it from and have them exchnge it. Don't take all that
rubbish about "contact the manufcturer" - the mnufacturer never sold you the
goods. It's the retilers responsibility.

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Solution #25

posted on May 26, 2006

Charlie - usenet poster

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In article <444b5813$0$202$>, RedOnRed
<> writes

Stick with it, we've had Siemens and Miele for years and excellent
equipment it is too . Must be something silly wrong with it . Get their
support out to repair or swap it out
--
Tony Sayer

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Solution #26

posted on May 26, 2006

Brad - usenet poster

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This situation isn't good but can happen. In general, Miele products
do perform well - I hve three with over 30 machine years between them
and only three service calls.

Try giving their service department a call - explain the situation.
That is very well and professionally organised. They will confirm a
morning or afternoon visit and the engineer calls as he is leaving his
previous appointment.

This would be less grief than returning and replacing the machine.

--

.andy

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Solution #27

posted on May 26, 2006

herself - usenet poster

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...

You're absolutely right, but when Miele openly boast about their products
being designed and tested to perform reliably for 15-20 years and you pay a
premium with that in mind...it's very annoying and when you've just got used
to not washing dishes by hand for the first time in 16 years it's soul
destroying (lol).

Anyway, i'd rather either get a refund or a replacement after just 10 days.

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Solution #28

posted on May 26, 2006

M0nica L - usenet poster

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Get the bloke out - it's under guarantee.

No matter how good the make (or how poor) it's not impossible for
something to fail.

Tim

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