Question about HP Photosmart 3310 Printer

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Hp 3310 all in one

I have a hp 3310 all in one, changed the inks, the customer had got there inks refilled, and the black ink was not working.changed for orginals and did print head clean took printer apart, unblocked all tubes, but still no black, color prints finish , just no black

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I suggest you first activate a CLEAN PRINTHEAD routine from the TOOLS/MAINTENANCE menu to see if you can blow/**** ink down and thru the PRINTHEAD nozzle plate. You may also need to place a damp cloth under the printhead to help 'wet' the nozzle plate in an effort to remove residual black ink buildup...you can find some youtube videos on how to do this. For additional HP02 support information, please visit our HP02 system support page which includes videos of procedures below: http://inkjet411.com/?page_id=1372
The permanent PRINTHEAD may be electrically damaged (unfortunately it is not replacable); you can verify this by performing the following:
To bypass INK SYSTEM FAILURE message please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813
Verify the permanent built-in PRINTHEADs electrical performance inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372
A. HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9)
Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1. Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3. Press 123 to display the 'Support/Service' menu.
4. At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5. Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7. Select Ok. The test page prints.
8. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
B. HP02 ink-series printer models that DO NOT HAVE a KEYPAD:
Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints.
Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
For additional and advanced HP printer diagnostics, please visit: http://inkjet411.com/?page_id=1813
To help solve other HP02 ink-series printer/printing related issues please visit http://www.inkjet411.com

Posted on Jul 26, 2013

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Black printhead must be replaced

Posted on Apr 26, 2010

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1 Answer

Error code 0x610000f6.. would this be related to refiled cartridges


Hi paschal karl

The error code you are seeing may or may not have to do with the cartridges being refilled.

Here's the thing, yes, you can refill your cartridges or use re manufactured cartridges, but you may run into problems.
QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. re manufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.
  • Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely
  • 70% of refilled cartridges had some form of reliability problem
Count on HP original ink cartridges for consistent, worry-free printing. You may think you're saving money on re manufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference. -Source
Most people think, 'well of course that is what HP or an HP representative would say', but I have done some research and found that many others have too. Here is a perfect example of somebody who does not work for HP in any way and basically is a customer advocate (in my opinion) ;Should you refill your printer's ink cartridges? HP says no (of course) By Matthew Murray
I found the above article interesting and genuine.

To summarize, again, yes you can refill the cartridges. The printer is not programmed to reject them. Sometimes the cartridges will not work and of course because they are non HP, HP would not be able to do anything to help. HP cartridges have a 2 year manufacture warranty;Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, this may give you comfort knowing HP stand behind their product.

Perhaps you will find the following document helpful:
HP Printers Problem with Printhead Printer Failure Ink System Failure or...

I hope this helps.
I work on behalf of HP.

Jun 23, 2015 | HP Photosmart 7520 All-in-One Color Inkjet...

1 Answer

My HP C3183 printer does not recognize the new cartridge( HP 336 black )and flashes ...I was working perfect with HP 134,132... Can't find them here,so had to buy HP336.


Hi if you still have the old 134 ink tank put it in your machine even without ink if your machine recognizes the cartridge it will prove the fault is with the new cartridge not the machine,
as a roul its 90 time of a 100 its the cartridge
If this was useful please rate me thanks Ian
ps you may be able to refill the old cartridge if you have it

Mar 10, 2011 | HP Photosmart 3310 Printer

1 Answer

I have a Photosmart 3310. All ink cartridges are new. I get a message, "Ink system failure" Error code Oxc18a0206 Any suggestions for fixing this problem without having to hire a repair...


As soon as you installed it, you prompted a change in the ink levels which will AUTOMATICALLY pop up on your screen when you are properly connected and attempt to print something. That is when you tell the system that it is a new cartridge. OR YOUR PRINT HEAD IS CLOGGED Brother printheads are very easily clogged with air bubbles so there is very high risk that refilling ink will damage your printhead. It is not worth it to save money on ink and wind up with danmaged or totaly nonfunctional printhead

Jan 29, 2011 | HP Photosmart 3310 Printer

1 Answer

My printer will not print. It feeds through the paper but no ink why?


is the cartridges are orginal or refilled?
if orginal clean the cartridge with sperit and try printing.
if it's refilled change the cartidge.

Dec 16, 2010 | HP PSC 1510 All-In-One InkJet Printer

1 Answer

Hello,after refilling ink cartridges HP21 and


Since HP’s ink technology is different from other manufacturers, they do not recommend to use refilled or remanufactured ink cartridges. Though the cost of genuine HP cartridges are bit expensive than the other cartridges, HP cartridges are manufactured in keeping mind the important factors print quality and customer satisfaction. Using the refilled cartridges may degrade the print quality and may damage the printer’s internal hardware.

I request you to use genuine HP Inkjet cartridges and verify the result.

:) Dr Tony

May 10, 2010 | Office Equipment & Supplies

1 Answer

I put a refilled black ink in my HP PSXçC


the problem with the refilled ink is that the ink is NO WHERE near as good as the original HP ink and the ink cartridge is now damaged - just replace the cartridge with a new HP cartridge and you should be OK!

Dec 09, 2009 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

Hp 3310


Try copying many pages of black only text then head clean worked for me Even 200 or so copies clean head after 50 or so and check print worked for me

Apr 22, 2009 | HP LaserJet 3300mfp All-In-One Printer

3 Answers

HP 3310 - problem with black ink supply


I heard you can get the 3310 to do a pump up the tubes cycle but i don't know how to make it do it. Pressing the ok and cancel buttons when you power up didn't work for my machine. Which has too died a inkless black death!

Jan 31, 2008 | HP Photosmart 3310 Printer

1 Answer

HP Photosmart 3310 All iN One Printer


Try taking out the ink cartdridge and looking at the contacts where the ink cartdridge meets te cradle, sometimes ink gunks up on the carasel and allthough you change it out, the gunk stays there and just block the new one put in. wear latex gloves when doing this, Black ink is pesky on the skin.

Also, just might want to check the printer settings and be sure it isnt set to print in greyscale.

Nov 14, 2007 | HP Photosmart 3310 Printer

9 Answers

Black ink does not print


i had the same problem. black stopped printing. i always used OFFICIAL HP cardridges, so this problem is not exclusive for refilled cardridges.

This solution (offered here) worked for me:
Reset the system by holding down the OK, Cancel, Black, and Color buttons down at the same time and turn the 3310 off. Keep holding the buttons down until the printer shuts off and the turn it back on. You will have to turn the printer off twice and then it will recalibrate. Make sure you have new cartiges in the printer so that it can reset.

I wanted to stress that you should make sure that:
1) you keep the the buttons down untill it shuts off;
2) on restart you get a notification of service;
3) to turn it off again after service before you turn it on for actual use.

Aug 27, 2007 | HP Photosmart 3310 Printer

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