Question about Epson Office Equipment & Supplies

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Help me pleaze

I have an EPSON STYLUS CX4300 (printer and scanner) the printer works very well but the scanner works on office word and not when I cklic directly on scanner icon
and appaere this image
and thanks

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Check if it connection issue
check all cables if it is connected directly
check device manager for imaging device see if there is a conflict update the driver
if same hotswap, then try another cable
if connection ok then same issue

trash and reinstall and reinstall the epson scan: follow this

Scanner Driver Removal

If you see a window that says User Account Control at any point, click Continue.

  1. Disconnect the USB cable from the printer and close any open windows.
  2. Click Start, then select Control Panel.
  3. In the window that opens, click Uninstall a Program under the Programs heading.
  4. Select Epson Scan, then click Uninstall/Change.
  5. Follow the on-screen instructions to complete the removal and restart your computer.
Once the removal is complete, please do the following:

Scanner Driver Download
  1. Go to www.epson.com select your contry
  2. Under All-In-Ones, select Flatbed, then select your model from the list.
  3. Click on Windows under Drivers & Downloads.
  4. Download the most current version of the Scanner Driver for your Windows operating system to your Desktop. Make a note of the file name in order to easily retrieve it.
Scanner Driver Install
  1. Double-click the downloaded file on your desktop.
  2. Click OK, Unzip, then OK again.
  3. Follow the on-screen instructions to complete the installation and license agreement. The installer will copy the files to the system.
  4. Click Finish when prompted.
  5. Turn your unit on and reconnect it to the computer after the installation is complete.
  6. Windows should detect new Hardware and complete the installation automatically.
  7. If a New Hardware Wizard appears, allow it to search automatically.
  8. If a message appears indicating The Scanner has not passed Windows Logo testing, click Continue Anyway. Then click Finish.
  9. Restart your computer before testing the scanner software.

Posted on Oct 13, 2008

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Posted on Jan 02, 2017

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