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Hi you can have a few problems. 1: try cleaning the glass on the scanner. 2. If you have auto document feeder there may be paper or dirt on the lens that the paper passes over. Clean the long lens. 3 if you clean the glass and lens and still have the problem you will most likely need to have it serviced as there may be paper stuck in the drums that the paper passes through. Paper follows a different path when copied versus a straight print. Try to see what path the copy paper is taking and clean it as best as possible. Last trick is to take out toner cartridges and wipe them clean. Shake them forward to back and reinsert. You may have a worn out roller and if this is the case it is usually cheaper to just buy a new printer.
Send a print to the unit, open printer when paper is in drum area (guess and open a door or turn off, to stop the printer) open carefully, remove carefully and look at the paper, are the lines there, pull drum unit, flip open drum protection door if equipt, and look at the partial image on it, If the lines were imaged on the drum, replace drum unit. No marks on drum or paper yet, posible the fusing section roller is damaged and marking pages. Stop test will show where defect starts.
Your problem is most likely not the drum.
Can you make a copy on the glass itself and the lines DO not appear?
if yes this confirms it is not from the drum. Open the top and look at the Small strip of glass : is it dirty or have two dots, white out or Anything on there???? clean w/ alcohol. Any dots will look like lines when making a copy because the paper is moving on the glass.
If the lines are still coming out even on the glass then take a look at the Fuser (exit where it gets hot) are the rollers smooth and uniform or are they scratched???
Sounds like the drum surface has been damaged by some foreign object.
Typically when you get imaging errors such as lines from top to bottom of a page there is a permanent scratch on the drum surface. Pull the drum unit out of the printer/copier and carefully examine the drum surface, you most likely will see the damage quite easily. The only repair is to replace the drum unit with a new one. HOWEVER... be sure to clean the inside of the machine with a toner vacuum to remove any dirt, debris or paperclips, staples, etc that might have accidentally been introduced into the unit.
hi im jules_09,check the fuser unit paper are folded because the rubber
roller is worn out then the black line is also cause by scratch or
damage upper or hot roller in the fuser unit.if the hot roller or uuper
roller is fine check the drum unit if the opc drum is damage or scratch
then check also the drum cleaning blade or roller,blak line in copy
indicate one or two part either in the fuser unit or drum unit is
The drum cleaning blade is located in the drum unit and is very much like a windshield wiper blade on your car and even has the same function. It cleans the drum of toner residue after each copy is made. A positive test to see if the drum blade is worn is to make two or three copies of an original and if the streaks are worse on the second copy and worse still on the third copy, then you can be fairly certain that your drum blade is bad and needs changing. Not a simple task, probably best left to a technician. You can do some serious damage to the drum if you're not careful. If the test that I described indicated that the drum blade isn't bad, then the next most common problem is a worn heat roller in the fuser. Not an easy thing to replace either. You can check this by making a copy and stop the machine just as the copy just reaches the exit rollers of the machine. After removing the copy, you can see that part of the copy has been through the fuser, the part of the machine that gets hot, and part has not reached the fuser. If the lines are on the copy that has passed through the fuser, but aren't there on the part of the copy that hasn't reached the fuser, then you can be sure that the lines are caused by the fuser roller.