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Orange light stays on even though there is paper loaded. I cant see any paper jammed hp officejet Pro K5400

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  • maria_t Mar 11, 2009

    I am experiencing the same thing. The orange light stays on even if I disconnect everything and reconnect. Doesn't even try to take the paper to print, nothing moves or makes a sound at all. Usually if you press the orange button it tries to print. I get nothing at all. I don't see any paper jams. All the ink cartridges are full. There are 2 cartridges at the top that are labled MC & KY. I'm not sure what those are but could those need to be replaced?

  • Anonymous Mar 27, 2009

    My printer have the same problem, the paper led stay light and dont print anything

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5 Suggested Answers

  • 1 Answer

SOURCE: Officejet K5400 Won't print black

  • If there are defects on the page, run a Level 3 clean from the control panel of the printer. Follow the steps below:
    1. Press and hold the Power button.
    2. Press the Cancel button one time and the Resume button nine times.
    3. Release the Power button.

Posted on Jul 13, 2009

SOURCE: HP Officejet Pro 8500 has a paper jam. Can't get

Hi! I will be glad to assist you in this issue, here is the link that will fix the issue:

Paper Jam' Message Displays on the All-in-One

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01617494&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3752459&lang=en

Carriage Jam' Message Displays on the Control Panel Display

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01618201&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3752459&lang=en

Posted on Oct 11, 2009

  • 684 Answers

SOURCE: My hp officejet pro k5400 has a stalled carriage.

This should help...

Posted on Mar 10, 2010

  • 1 Answer

SOURCE: HP Officejet Pro 8500 printer message "Paper jam"

An error code showing that there is paper jam alert, but no paper is in anywhere in the machine except in the tray.....I have checked all areas, taken the back carriage of the unit, opened the top and opened the machine. removed the paper tray, everything, but there is no paper stuck in the unit

Posted on Jul 02, 2010

  • 1218 Answers

SOURCE: HP Officejet L7480 false paper jam message. Resett...

Hp paper jam error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.



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Posted on Oct 15, 2010

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3 Answers

OfficeJet Pro K5400...ink cartridge


Er, NO.
The answer to the above question is clearly misleading.
If you consult the documentation for your HP K5400, which can also be found online, you will find that the printer cartridge lights also blink when the print heads require replacing.
If you have replaced the cartridge and the light still flashes, this is the most common solution. Replace the print heads.
Unfortunately because the printer is badly designed, there is no way of indicating this, and you will have troubles if you attempt to get the HP Toolbox or any other diagnostic tools working.
Good luck!

Feb 12, 2010 | HP Officejet Pro K5400 All-In-One InkJet...

1 Answer

HP OfficeJet Pro 8500 A909 does not print wirelessly from my MacBook Pro with OS 10.6.2 (Snow Leopard). How can I get it to print wirelessly?


i cant print what happening. Its telling me to load paper but i have paper in slot. This started happening after a paper jam.

Jan 07, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Printer HP Office jet Pro K5400 Paper jam happened now we cant print anything. Orange button with ky just keeps flashing. Can you help please?


This typically means there is still paper stuck somewhere in that. My guess is that whatever paper as removed tore as it was pulled out. Look carefully everwhere you can.


Friendly, Inexpensive, REMOT Computer help!

Nov 23, 2009 | HP Officejet Pro K5400dtn Printer

1 Answer

My Officejet pro has a paper jam and I can't release it. Thanks


  1. Turn off the printer.
  2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
  3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*
  4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.*
  5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again. If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issue and i suggest contacting the printer manufacturer for additional assistance and/or repair.

Jul 13, 2009 | HP Officejet Pro K5400 All-In-One InkJet...

1 Answer

My printer has stopped feeding the paper - It doesnt even try to do it now- and the paper jam light keeps flashing even though there is no jam. any ideas ??


Please check the paper feed motor connector, if ok then check the supply from PCB.. 12V regulator IC to be replace..

Jul 10, 2009 | HP OfficeJet Pro K8600 Printer

2 Answers

Officejet K5400 Won't print black


  • If there are defects on the page, run a Level 3 clean from the control panel of the printer. Follow the steps below:
    1. Press and hold the Power button.
    2. Press the Cancel button one time and the Resume button nine times.
    3. Release the Power button.

May 15, 2009 | HP Officejet Pro K5400 All-In-One InkJet...

1 Answer

On button flashing and paper feed button flashing - new purchase?


Please see your duplicate problem posting for the solution:
http://www.fixya.com/support/t1691524-k5400dtn_paper_feed_buttons_flashing

Feb 21, 2009 | HP Officejet Pro K5400dtn Printer

1 Answer

Paper feed


Have you tried a different brand of paper?. When choosing the paper try and select one which the sheets can slide easily over each other. I had loads of problems with multiple feeds and paper jams with a cheap paper. I then changed to a heavier 90gsm all in one paper from staples and have had no more problems since.(and i just chuck the paper in straight from the packet with no fanning etc)

Dec 15, 2008 | HP OfficeJet Pro k550 Printer

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