Question about Kenmore 24 in. 15932 Built-in Dishwasher

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Kenmore dishwasher caught on fire from timer

My kenmore when on fire during the night from the timer mechanism...I later found out that my model was recalled in 1993,but a different series(lot)...because it was 3 yrs old and warranty was out Sear's refuses to do anything for me...even a $140 replacement piece...they showed no concern for my family or the danger the fire posed....i also found out they were made in mexico and not in the US for quailty control restrictions
be careful buying a kenmore dishwasher from sears

has this happened to you?

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  • Robert Paterson Feb 04, 2009

    Our 3 1/2 year old Kenmore dishwasher is apparently manufactured by Whirlpool, serial number FR3305103, Model 665.17483300, Type No. 577-0. 

    Last night, acrid-smelling smoke started coming from the front door, and now the dishwasher does not work.

    This first link is for an official recall of dishwashers similar to this one, but with a plastic body (ours has a metal body and a stainless steel front):

    Original; see modified release: Whirlpool Corporation Recall of Dishwashers

    This link is for Whirlpool's official recall:
    https://www.whirlpool.com/repair/index.j...

    Apparently, even though our dishwasher's serial and part numbers fall within the range given on both pages, it is not covered in the recall, perhaps because it has a metal body.

    The defect with our dishwasher seems exactly like the one described in the recall. We are going to attempt to have Whirlpool repair or replace ours for free, since this is not a natural malfunction due to the age of the appliance or for any other reason.


    Just had a Whirlpool affiliated technician come over (this Kenmore is really just a Whirlpool with the Sears brand name). The service call was $118, non-refundable. Our dishwasher originally cost us $1,048.10, including all taxes, and delivery. I know, that's expensive, but we thought we were getting the best, something that would last for a while, maybe ca. 10 years. We bought this on 9/11/04, it lasted four years, four months. Little did we know...

    The technician's tally for replacing the parts comes out to ca. $400. After calling Sears, they said that they could either offer Service Parts up to $100 OR Service labor up to $150, One or the other, but not both. Obviously, this is not cost efficient.

    I am attaching a picture of the burned out inside of the electronics panel on the front door of the dishwasher. Notice the charred insides.

    What have we learned from this?

    1. As the technician recommended, ALWAYS purchase the largest warranty, and then when it's about to expire, purchase an extension. Once your warranty expires, you have absolutely no recourse whatsoever, even if your place burns down.

    2. Sears service is abysmal.

    3. Whirlpool products are cheaply-made, and according to the Whirlpool affiliated technician, they are getting worse. (She admitted that she's so dismayed by the quality of modern dishwashers that she doesn't even own one, she washes by hand.)

    4. It's a crapshoot purchasing what you think will be a top-of-the-line, excellent appliance. As they say, they just don't make them like they used to.

    Finally, if there are others out there who purchased the same dishwasher and had the same problem, PLEASE post here. If enough people have this problem, there will inevitable be a recall of this batch of serial numbers in this model.


  • Mars52 Feb 20, 2009

    I've had the same problem, we have a Kenmore Elite top of the line dishwasher, 3 years old. The front panel caught fire, the whole circuit board burnt and the inside panel. We did not have an extented warranty and Sears will not cover it, says that this can happen, wow that was really helpful. It would cost over $400.00 to get it fixed since the inside panel is burnt. They can take their Kenmore and stick it where the sun doesn't shine. I will never buy anything from Sears again.

  • Anonymous Mar 06, 2009

    Hi all This morning my expensive top of the line Kenmore Elite burned itself out,smoking up my entire house and scaring the **** out of me.The front panel just burned,smoked non stop and wouldnt shut off.. a burnt resistor fell out of the bottom. Sears could care less.. this dishwasher was purchased in Dec 04. I would never trust keeping this product..it could have burnt my house down. Reporting Sears is long overdue!!

    model# 665 17052400

  • Anonymous Apr 26, 2009

    I have a Kemore Elite top-of-the-line, stainless interior dishwasher. Model # 665.17599202. Yesterday the top of the dishwasher started smoking and shorted out, shooting out sparks and flames from the door handle. Dishwasher is now dead,...no manufacturers warranty and no extended warranty. I've bought an expensive appliance hoping it would last and I'm out of luck. I will never buy Sears again. This is the THIRD Sears dishwasher that I've replaced. Three strikes and you're OUT.

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What is made in the good old usa today. not much

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