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Assist with an Operating System start issue? PC is a Gateway GT5228

Need some help:

My friend's pc is a Gateway GT5228.
For a few days now his computer won't load the Windows XP OperatingSystem. It will show the loading screen, quickly flash a blue screen,and then restart (per the default setting, ones we can't go into thesystem and change because we can't get into the OS).

I looked up some stuff and at first it seemed to be a hard drive fail.So followed the instructions I found to do a check on the system, andit came back that the hard drive was okay.

Everytime we try to load in normal mode, it gives us that bluescreen-restart go around. When we try ANY Safe Mode option, it scrollsa bunch of text and then restarts again. I'm not sure what the problemis exactly, and since the hard drive came back okay I'm trying to finda better solution then just doing the system recovery since he hasfiles on there that he needs, and it seems like that recovery woulddelete said files.

Can anyone assist on things to try? I tried copying my personal harddrive via Acronis and then loading the system from the external USB,but since I have a dell it didn't seem to work properly.

Any suggestions?

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The following will re-install windows without destroying your stuff but you must follow it exactly !!!!!!!

  1. Boot the computer using the XP CD. You may need to change the boot order in the system BIOS so the CD boots before the hard drive. Check your system documentation for steps to access the BIOS and change the boot order.
  2. When you see the "Welcome To Setup" screen, you will see the options below This portion of the Setup program prepares Microsoft
    Windows XP to run on your computer:

    To setup Windows XP now, press ENTER.

    To repair a Windows XP installation using Recovery Console, press R.

    To quit Setup without installing Windows XP, press F3.
  3. Press Enter to start the Windows Setup. To Repair Install, press ENTER
    \r\n'); FP_changeProp(/*id*/'layer1',0,'style.borderStyle','double','style.borderWidth','3px','style.padding','5px','style.backgroundColor','#F9F4D5','style.backgroundImage','url(\'edgbkgnd4.gif\')'); FP_changeProp(/*id*/'layer1',0,'style.visibility','visible')" onclick="FP_changeProp(/*id*/'layer1',0,'style.visibility','hidden')" height="21" alt="assist with an Operating System start issue? PC is - To setup Windows XP now and Repair Install , press ENTER." src="http://www.michaelstevenstech.com/note.gif" width="15" border="0" /> do not choose "To repair a Windows XP installation using the Recovery Console, press R", (you Do Not want to load Recovery Console). I repeat, do not choose "To repair a Windows XP installation using the Recovery Console, press R".
  4. Accept the License Agreement and Windows will search for existing Windows installations.
  5. Select the XP installation you want to repair from the list and press R to start the repair. If Repair is not one of the options, END setup. After the reboot read Warning#2!
  6. Setup will copy the necessary files to the hard drive and reboot. Do not press any key to boot from CD when the message appears. Setup will continue as if it were doing a clean install, but your applications and settings will remain intact.
  7. good luck beergut707

Posted on Oct 11, 2008

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