Question about Ecoquest Fresh Air Air Purifier

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Replaced RCI Cell 2 times, light still doesn't come on

I have the Fresh Air by EcoQuest and the "replace RCI Cell" message came on, so I ordered and installed the new Cell. The power and fan come on, but no UV light. The message still says "replace RCI Cell". I had the company send me another one and this one is doing the same thing. Everything seems to work but no "glow". I've tried pushing the reset switch, reinstalling it, nothing seems to work. Could this be a fuse problem? Is the machine really not doing anything because the UV light is not on? Please help!

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  • Anonymous Nov 17, 2008

    I just replaced the RCI cell this month and still got the same message, "Replace RCI cell".

  • praznya Apr 14, 2009

    where can I purchase the RCI cell on the web...

    Could you let me know that?

  • Carl Powell
    Carl Powell Feb 05, 2012

    The RCI Cell includes both the UV light and an outer "cell" material that has chemicals on it. It has to be replaced every 2 years or every 12 months if used continuously. If you still get the "Replace RCI Cell" and it does not work after installing a new one, then you probably need a new PC board. Its available at

  • Anonymous Mar 30, 2014

    Mu unit tries to run but wont. I replaced RCI Cell because it told me to. But it just tries to run but fan will not stay on



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The U.V light is inside the RCI cell. If you replace the RCI, it has been ok. Please don't mind the screen display.

Posted on May 23, 2009

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We do not know where the bulb goes but it tells us to replace bulb we lost the book on it.

Posted on Dec 11, 2008

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Posted on Nov 11, 2008

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1 Answer

What can I do for two Ecoquest fresh air 2.1 that both flicker on start up?

It doesn't sound fixable in the field. It may be a control panel issue. Contact Vollara (which bought Ecoquest) & get through to tech support. 800-989-2299.

Apr 27, 2014 | Ecoquest Fresh Air Air Purifier

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Replaced rci and fan motor and my fresh air by ecoquest will not turn on. the digital screen lights up briefly but it is blank and then cuts off

I'm thinking it's the circuit board. I would call Vollara (they bought Ecoquest) & see if you can get a circuit board or send back to them to fix. 800-989-2299. Or, you can Google circuit board for Fresh Air & see if there are any suppliers that you can get it from.

Feb 22, 2014 | Ecoquest Fresh Air Air Purifier

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My Ecoquest Fresh Air purifier display reads: NEEDS RCI CELL. I have ordered one online, is it safe to run the unit until I receive and replace the rci? I can already tell a difference in allergy symptoms...

By all means run the unit while you wait for the new RCI cell. The purifier will be less effective in killing germs while the RCI cell is out. It will still work to reduce the allergens in the air. Hope this helps you.

Feb 04, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

What is a RCI or RCT cell?

The RCI cell is the "honeycomb" with the blue UV light. This is the normal purifier in the machine. It needs to be replaced about every 3 years, as the UV loses its power, even though it may still be lighting up. Call the company (now called Vollara) at 800-989-2299 and give 16618 as the dealer referral number if you need a replacement and/or an owners manual. Also, you can download the manual at If this doesn't answer your question, you can contact us at

Feb 03, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

Order New RCI cell Put it in it come and goes

The reason for flashing or surging or a change of settings is usually a loose component.

1. Make sure all components are inserted firmly and correctly. The RCI cell (honeycomb/UV light) must be seated in both ends and turned firmly, like installing a fluorescent light bulb.

2. The 4" white ceramic/screen plate must be inserted into the tracks, top and bottom. The contact fingers must be pressing firmly on the screen part of the plate.

3. The cord must be inserted firmly into the socket in the back of the machine.

If this does not solve the problem, then the computerized system may be malfunctioning. This is something the company will need to address. Call Vollara (new name for EcoQuest) 800-989-2299 and ask for repairs. They

Jan 13, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

I am getting a message that says replae RMI Cell. What does this mean? model # fresh air 2.1 serial #267523


The RCI Cell must be replaced about every three years.

The part costs about $90, parts available here.

Replacement is explain at page 15 in manual available here.

There is also a debate on health concerns related to ionized air purifiers. Here Ecoquest answer, stating the product is safe.

On the other hand:

The Dangers of Ionic Air Purifiers

Ionic Air Cleaners



Sep 23, 2010 | Ecoquest Fresh Air Air Purifier

2 Answers

Ecoquest FreshAir - UV Flickering

UV bulbs, or rather the RCI cell needs to be changed every three years in the FreshAir, or when the "Replace RCI cell" appears, whichever comes first. The UV bulb loses its intensity over this period of time.


Download PDF Manual

Feb 17, 2008 | Ecoquest Fresh Air Air Purifier

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