Question about Dell 962 Photo All-In-One InkJet Printer

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Dell Photo 926 all-in-one will not print test page

Moved printer and now it will not even print a test page using the maintenance menu on the printer. Status is "printing" and there is are 2 vertical bars and a U under the ink drops. Opening the cover, the ink cartridges stay out of sight all the way to the left.

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  • wldwmn Oct 21, 2008

    962 worked well until I got new inspiron 1525 with Vista, now will not print from Inspiron or from my Dell 380 desktop with XP, have tried cancelling and reinstalling, now will not print from either and Dell support is useless, will not help as printer out of warranty.

    My new INspiron has had major problems and I had to replace hard drive and add 4G memory, still crashes now and then, not sure why and Dell cannot help with that either.

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Unplug from the computer ,unplug from the wall , wait a little bit then plug into the wall and see if it comes out of the lockup, if it don't there is a problem internally on the printer

Posted on Oct 09, 2008

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I have dell 926 all in 1 printer,a dell inspiron1525 laptop i have uninstall/install the drivers from dell 3 times,print jobs Que but not print via laptop,not even a test page


Hi

Did you use the printer before that is connected to your laptop and prints fine or you are setting up the printer but unable to set up?

Before that check that all the cable connection are connected. Remove and connect it again, then when setting up the printer, check if it is reconized by your laptop by adding and setting up the printer once more.

Check also the printer's compatibility with the operating system? and install the correct driver?

Check also the USB cable and make sure you are using a USB cable port?

Please post comment for more help. Regards

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