Question about Gateway FPD2185W 21 in. LCD Television

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Same problem as others have had but with a twist

I purchased my Gateway 2185 as open box special at Bestbuy. I have had all the same problems like the splash screen delay and would have to cycle through the inputs to get it to work, or it wouldnt come on but just tinkering with the power cord I could get it to work. Then one day it lost the video signal and wouldnt turn off at the button, uplugged it and would never come on again. Found this website, purchased the said 8 parts and still wont work, or no power or light on button. When I took it apart the parts didnt look swelled at all but what I did notice was on the input board there was 3 other cans and the center one was split at the top. I changed those out, still no power! When changing them I noticed an additional very small cap that had been crudely soldered in it along with scratches around it where it had been cleaned for the replaced part. Maybe mine had already been repaired, I dont know but Im saying all this to help find a solution to my problem

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Posted on Nov 14, 2008

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I have a 42 inch flat screen SOYO tv.....have had it for 4 years, and last night the tv has not wroking. It started to flash funny lines, and scribbles lines and now will not turn on . There is an...

It appears that your are having a tube failure issue.

Either that, or you have a capacitor problem.

Both can act like that, but as a rule the tube acts more like that when it fails than the other parts of the tv.

The tubes are replaceable, and are available from Fry's and BestBuy.

If it winds up that it is the capacitors instead, then I would take the tv to either Fry's, BestBuy, or RadioShack.
These companies have specially trained techs for just that repair, as it takes special skills to deal with the voltage and power that capacitors can hold in them.

I hope that this helps you out some, and good luck!

Mar 13, 2011 | Soyo Onyx SYTPT4227AB 42 in. LCD TV

1 Answer

My tv has shut off and will not come back on.. it is an insignia 55 inch Ns-l55x-10a that i purchased from best buy in march. What is the problem?

You can try unplugging it for about 5 minutes or so and plug it back in and see if it resets. If its still dead then I would suspect a power supply issue.

You tv has a 2 year warranty. I would contact Bestbuy and they will have someone come to your home and fix it free of charge
The number to call is 1-888-bestbuy.

Nov 24, 2010 | Flat Panel Televisions

1 Answer

How to play xbox 360 on a toshiba 37hl95 with vga cables

You will need to purchase a VGA HD AV Cable. Microsoft manufactures one for $39 US click here.

Walmart sells one for $19 US click HERE and BestBuy sells them as do many other retailers.

Since your TV is already equipped with the proper input port, and XBOX does not come with the cable, you will have to purchase one.

If you are handy or ambitious and want to attempt to make one click HERE
I hope this helps and good luck!

Feb 20, 2010 | Toshiba 37HL95 Television

2 Answers

My 2185 powers on and off but no picture

your backlight inverter is bad .change it

copy the model number of your monitor & order for the backlight inverter

Nov 10, 2008 | Gateway FPD2185W 21 in. LCD Television

2 Answers

Dead screen

There are 3 screws at the bottom of the unit. Take those out.
At the bottom get a small screwdriver and slowly start to push inbetween the plastic. there are tabs all around the side of the unit. You have to be careful and push in and it will snap open.
There isnt too much cable for the power switch, so you will have to disconnect the cable. this will allow the rest to open up.

Once you do this, 4 screws hold the LCD in place, remove these. Carefully from the bottom pivot the LCD screen. On the right hand side 4 connectors will need to be unplugged and one main cable on the left had side. Be careful not to damage the socket.

There is a metal enclosuer that has to be removed, once done open the top and remove the power board. There are about 12-14 capacitors that if you replace them. The unit should power up.

Aug 19, 2008 | Gateway FPD2185W 21 in. LCD Television

1 Answer

New account

Hey digital2,

Depending on the kind of account you're referring to the process may vary. If you originally placed the order for your TV online and arranged for in-store pick-up, you'll need to visit and click on the "My Account" option at the top of the page. Once you've done so, you'll be prompted to enter the e-mail address and password you used when you placed the online order to view your purchase history.

On the other hand, if you are referring to a Reward Zone account and would like to review the points that you've earned (or award purchases to your account), you'll need to visit instead. On the main page there will be a section for you to enter either your Reward Zone® membership number or e-mail address and password. Completing those forms should give you access to your Reward Zone® account.

If you are referring to a Best Buy™ credit card however, you'll need to visit and click on the "Credit Card" link at the bottom of the page. The next page that loads should give you an option to choose which type of card you have, and you’ll want to click on the "Manage Your Account" option. A new internet browser window should open when you do so, and bring you directly to our partner's website where you can view your account history and details.

If none of these suggestions help, you may wish to contact a Consumer Relations representative at our toll-free hotline for more information. The number you'll need to dial is 888-BEST-BUY (888-237-8289), and let the operator know that you have a store policy inquiry.

Hope this helps you out.

Go Ahead. Use Us.

Jul 18, 2008 | Flat Panel Televisions

1 Answer


Hey jimmyusmc,

As long as the TV was purchased using a check or credit card, this shouldn't be a problem. Best Buy™ stores are generally able to locate check/credit card purchases using the telephone number and name associated with the account, but please keep in mind that they would only be able to do so for repair purposes. Best Buy™ associates are not able to provide detailed receipt information (or even receipt copies) to anyone other than the original purchaser, as per our privacy policy outlined on

With cash and debit card purchases however, we are unable to guarantee that we are able to locate your receipt. Whenever a purchase is made using either of these types of tender, stores may not collect any kind of traceable personal information at the time of sale.

If necessary, remember that you may always contact us directly at 888-BEST-BUY (888-237-8289) or via our e-mail submission form for further assistance:

Hope this helps you out.

Go Ahead. Use Us.

Jun 30, 2008 | Flat Panel Televisions

2 Answers

User Guide for NS-LTDVD26-09 SKU: 8632937

Go to

this page on the Insignia site

and click on the link to start downloading the user manual.

Don't forget to rate this solution once you've tried it !

Good Luck.

May 20, 2008 | Flat Panel Televisions

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