Question about Dell W3000 30 in. HD-Ready LCD Television

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Black box on screen

There is a 2 1/2" X 4" black box with a white border smack in the middle of my Dell W1900 19" TV screen. I have unplugged the tv to "reboot" (monitor is being used only as a television, it is not connected to a computer). Tech support at Dell siad it is a hardware problem and I would need to take it to someone. Do you agree? Thanks. Nancy

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I was having the same problem. Try making sure Closed Caption is turned off. It is CC on the remote.

Posted on Oct 12, 2008

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Could you please tell me how to reset my tv? I have a blue screen


What should I do if my TV screen turned black, blue, or gray? print.png Print try this.

Proceed with the troubleshooting steps below only if you're seeing:
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  • "No Signal" message without the DIRECTV logo
Note: If your TV screen appears "frozen" or you're seeing wavy lines or overlapping images, try this.
Solution 1: Check that your TV is set on the right input
[img border="0" alt="Image" src="https://cdns.directv.com/cms2/global/icons/sm_cl_blu__number1_icon.png">Turn your TV and receiver off and back on.
[img border="0" alt="Image" src="https://cdns.directv.com/cms2/global/icons/sm_cl_blu__number2_icon.png">Using your DIRECTV remote control, press the TV Input button to cycle through TV inputs (Component, HDMI, etc) until you see a picture. If nothing happens when you press the button, try programming your DIRECTV remote to control your TV Input and try again.

Note: You can also try changing the TV Input using your TV remote.
[img border="0" alt="Image" src="http://www.directv.com/cms2/global/icons/sm_cl_blu__number3_icon.png">If you're still having issues, check the cable used to connect your receiver to your TV.
Still not seeing a clear picture?
Continue to Solution 2.

[img border="0" alt="Image" src="https://cdns.directv.com/cms2/support/answer_center/tech_faq_images/img_screen_off_4.jpg">
Solution 2: Reset Your Receiver
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Note: If you cannot locate the red reset button or your receiver does not have one, unplug the receiver's power cord from the electrical outlet, wait 15 seconds, and plug it back in. Then press the Power button on the front panel of your receiver and wait for your receiver to reboot.
could-please-tell-me-reset-tv-blue-i0x50p0fk40mg1d0uyxi2cma-5-0.jpg could-please-tell-me-reset-tv-blue-i0x50p0fk40mg1d0uyxi2cma-5-1.gif

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Turn off the closed-captioning. If it's set for text mode, the screen will blank out an area for the text to be displayed. On channels or programs where captions aren't being used you won't see any problems, but other times you'll have the mysterious black box. Many TV remotes have a single button to control captions, so it's easy to get into text mode without knowing it.

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Hi,
Just happened to see your black box problem associated with your T.V.; Thought I would pass along an idea for you to check into, and let me know if it helped...Check into whether or not it has a onscreen text block mode, if it gets into this mode by accidentally pressing the wrong buttons on the remote and or TV, it could and I have seen, at least with zeniths, a big black box which will cover the whole screen except for a 2 to 4 inch border around the box and outer edge of the screen...if this is the case, find someone familiar with the correct setting for the set associated with this problem, and get it back into the right mode....Hope this helps..T.

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Any chance of a model number to enable accurate description?

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Our TV reset itsself to sales pitch


1) Demo mode clears by holding vol up & chan up at the same time at the set front buttons. Or try menu & power.......

2) Black box is called a text box = part of closed-caption option.
Select CC to turn text box off.........

Note:Always provide Model # , Chassis # and age......
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I had the same problem. A big black box in the middle of the screen that would temperarily go away if with the EDS button.
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