Question about Digital Mind Corporation HD-500 MP3 Player

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My Xclef HD-500 will not boot up.

I have a DMC XCLEF HD-500 80gb mp3 player. It will not boot all the way up. All it does is get to the screen: "Portable External Storage & Music Jukebox." It will not get past this screen. I can turn it off and on and that's it. I tried letting it stay on for a while but this didn't help. Do you have any troubleshooting steps I can try or can I send it in somewhere to get it worked on? Thanks!

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  • Cathi
    Cathi Oct 16, 2008

    Yes - mine is the same. The initial screen appears and the progress bar gets slightly less than quarter of the way along but no further. I can switch it off, but other than that - nothing.

    Thanks for any help offered.


  • Anonymous Apr 26, 2009

    I have the same problem, and I haven't been able to fix it following the instructions. Is there a way to restore the firmware to it's original state, I mean, the one installed from factory??



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My OH finally solved this himself today! You need to update your firmware - just Google for Xclef HD500 Firmware and you'll find plenty of sites. He went to and downloaded firmware version 1.097 from the firmware section. This is an oldish version but I gather the latest ones can give some bother - and all I was wanting was my Xclef working again. You'll find full instructions there, too, but you'll need to download a couple of files - connect the XClef by the USB port and the power adapter (very importan!!!t)and then copy the two files into the "Firmware" folder of the Xclef. (If you go to My Computer you can see the connected Xclef there as another drive of your computer, and can look at all the folders and files, as you'll no doubt be aware). Do a USB safe removal in the system tray and unplug the USB cable, power on the Xclef - the firmware will update and it switches itself off automatically. Power on the Xclef again, press 'Menu' key for a couple of seconds, go to 'set-up', then 'system', then 'system initial' then 'OK' then switch off the Xclef and everything should be fine next time you use it. HOPE THIS HELPS!

Posted on Oct 18, 2008

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My hard disk was bursted i changed it but after that it does not work can somebody tell me what are the folders inside the hard disk

Posted on Mar 25, 2011


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