Question about Fujitsu ScanSnap Manager

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Won't install ScanSnap Manager

Everytime I try to install the ScanSnap Manager, I keep getting the error code: -1 and it asks me to uninstall and then reinstall. It has installed the organizer and the CardMinder with no trouble. I've unistalled the program and rebooted the computer mulitple times and it still doesn't work. I've even tried two other disks (My job just bought 3 of these scanners, and everyone else has theirs up and running.) Any suggestions? I'm running Windows XP

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  • Anonymous Mar 09, 2009

    I did the same thing. When I tried to just copy the files from the cd to the hard drive it failed as well. when I took the cd out, there was a large scratch on the reverse side which I am sure was causeing the issues

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The CD is defective. Get another CD and try it. I was having the same problem. I browsed the CD because I wanted to install just the Scan Snap manger. I discovered that the CD ROM could not read that part of the disk, so I tried the installation from another CD disk, and it worked like a charm.

Posted on Oct 23, 2008

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Hello, I'm getting an error message on my ScanSnap for Mac. It's saying "undefined error 0xffffdcf7. Never had any problems till today. Please help !!


Hello,
I also had this issue. I was running an older version of Scansnap Manager.
I installed the latest update Version 2.2 (January 2011) and it works fine now.
Here is the link to the Upgrades.
http://www.fujitsu.com/global/support/computing/peripheral/scanners/drivers/mac-mg22.html
Hope this helps

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I am getting error code 2147213312 by instaling scanSnap fi-5110EOX


What OS are you installing it on? Is it 64 or 32 bit?

Jun 17, 2011 | Fujitsu ScanSnap Manager

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I have a Fujitsu ScanSnap S1300. I get a paper jam error EVERYTIME even though there is clearly no jam. I scan 1 page fine and the scanner keeps on going as if it's scanning 3-4 more pages and then comes...


I had the exact same problem and here's what I did to fix it. The plastic part that contains the pick roller was dislocated at one side, bending it upwards in the middle. Not very noticeable. But when I slightly pressed down on it it snapped into place. Dislocation probably caused by transport. The upwards bend prevented the empty sensor from working properly. It actually almost blocked the incoming paper and then obviously did not release once the paper was through. Once the plastic part was back in place it was completely flat. Problem solved.

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I installed ScanSnap on Windows 7 under the administrator account and it works successfully. The problem is with the other non-administrator account. The ScanSnap icon was not installed on the...


OK; after giving up on lousy tech support I got it working after doing the following (not sure if all required, but this is what I did)
1. Gave admin rights to C:\Program Files (x86)\PFU
2. Updated to latest ScanSnap Manager V5.0 L21
3, Copied C:\Users\<admin acct>\AppData\Roaming\PFU directory to C:\Users\All Users

Good luck...

Mar 21, 2010 | Fujitsu ScanSnap Manager

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Have just installed S1500 software and finished the installation but get an error message "Failed to initialize drinver module (0 X 80210019)". What does this mean and how do I proceed? ****


Hi there,

Try the following step :

Pre-Installation Steps
  • Log onto PC with an account that has Administrative Privileges.
  • Disconnect ScanSnap scanner, if connected.
  • Close any open applications.
  • Install ScanSnap Manager, ScanSnap & CardMinder software from the ScanSnap Setup CD-ROM.
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    • Upon reboot of the installation you may receive an error message stating, “Failed to initialize driver module.” Please disregard and continue.
ScanSnap fi-5110EOX Vista Update Pack Installation Steps
  1. Download the fi-5110EOX Update Packs (Vista 32-bit Support)
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    1. ScanSnap Manager V3.0 – ssv3020up.exe
    2. CardMinder V2.0L10-V2.0L11 – cm2012.exe
  2. Install all two update packs that were downloaded in Step #1.
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    1. Reboot is NOT required after each update pack.
  3. Reboot the PC after all three update packs installed completely.
  4. Connect ScanSnap Scanner via USB, open lid, let Windows Vista install the new hardware.

Mar 07, 2010 | Fujitsu ScanSnap Manager

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ScanSnap Manager - Error!! You do not have a write authority for the installation folder.\nMake the selected folder writable.


Normally this error will only come up when you have already tried installing the Scansnap Manager.
Go to C:\Windows\SSDriver. Right click the folder and select properties, select the security tab, then make sure "Users" has full control.
Repeat these steps on the PFU folder in Program Files.
Put in the Scansnap disk and navigate to the Tools folder. Run the SSCleaner tool and delete all of the Scansnap components.
If Scansnap Manager is not listed in the Cleaner tool, Delete the contents of the SSDriver and PFU folders manually.

Restart the computer and reinstall the components.

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This is probably due to the program using the same folder for the new version of the program. Best solution would be to uninstall the new version, uninstall the old version and then reinstall the newset version only.
Running a registry cleaner in between does not harm.

One other thing to try is an uninstall program, but I am not sure that will help.

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Bypass installation wizard and just run the setup.exe file for ScanSnap Manager. Installation wizard is bugged.

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Driver scansnap


There should not be any problem installing that sofware on that OS and version. My guess is you have a botched (corrupted) install. Try uninstalling if you can otherwise let me know and we'll "clean out the registry." Good luck!

Jul 22, 2008 | Fujitsu ScanSnap Manager

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