Question about Creative Labs ZEN V Plus MP3 Player

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Creative Zen 4GB MP3 players screen is black but the on/off switch is still illuminated blue. I have had it for 2 months with no problems. My issue occurred when I disconnected it from my laptop after removing and adding playlists from windows media. I've done it at least 6 times since I've had it. The only thing I did differently is remove the 1 GB SD card before I plugged it into the USB. Tried turning it on and off about 6-7 times and then gave in. SOLUTION DISCOVERED: Reset the player using a very small watch screwdriver. I think a paper clip or safety pin could be used as well. MP3 works just like new!

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Are all your songs still on there?

Posted on Aug 07, 2009


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Posted on Jan 02, 2017


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Im still having the same problem with my creative zen player

about this issue of creative zen wherein the device is not booting up to the normal os. and is not being detected by your computer, and giving you options to clean, reset, and format. my brother and i own creative zen, my brother own zen 4GB and i own 16gb. i don't have any problems at all. but my brother does. what i did is i just download the firmware version of my brother's zen that is missing which is version 1.03.04_0.6.1. unfortunately you will not find this firmware version at creative website.
i checked a website and i found this.
it's at

just perform this steps and you're good to go.

1. download the firmware for your zen.
2. connect your zen to your pc.
3. run the executable file (firmware).
4. just follow the on-screen instructions on your computer and you're good to go.

hope that this step will help you guys out.

if you have any questions about fixing this kind of problem. or if this step won't help you.
email me at

i'll be more than happy to help you guys with this kind ok issue.
god bless and enjoy listening to your favorite music.

Sep 12, 2009 | Creative Technology Zen MX Black (8 GB)...

1 Answer

My brand new zen mozaic 4gb not working

What operating system you are using? it should be 'rollup 2 windows xp for media center 2005' and your player should be 'windows media player 11' then install creative centrale version

hope it works!

May 29, 2009 | Creative Labs Creative Technology Zen MP3...

1 Answer

Creative ZEN (4GB) not turning on (battery fully charged)

I had the same problem but it powered up after I removed the cover and wiggled the battery.

I hope this helps.


May 28, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

2 Answers

My creative zen 4gb player,when switched on the screen appears to be white

If you need to reset your device everytime you turn it on, it might be a firmware problem or device problem. You may want to try reloading or upgrading the firmware of your player. However, there are risk when you perform the upgrade. It might not work completely if it is not properly done.

For specific firmware upgrade instructions, please refer to the firmware released posted at or follow the instructions on the screen.

Hope it helps!

Oct 21, 2008 | Creative Labs Zen V MP3 Player

1 Answer

Creative ZEN 4GB

Hi, I had the same problem with my Zen V Plus. I held the volume + button in and connected the Zen to the computer using the USB cable and the Zen came back to life ! Try it - it might just work like it did for me.

Jun 19, 2008 | Creative Labs ZEN V Plus MP3 Player

3 Answers


plug into computer

press reset butten

make use of the warenty that came with it

May 18, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Black Screen, Not turning on but charges?

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +

Feb 06, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My Mp3 player has a black screen but blue backlight for buttons is on

yes i would take it back whilst it on warranty and not mess with it or you will lose your warranty as it is a internal fault

Feb 06, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

My creative zen neeon 2 (4GB) isn't turning ON

Try charging it with a creative charger or bring it down to its retail store. The battery might be completely drained flat.

May 02, 2007 | Creative Labs Zen Neeon MP3 Player

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