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Can't load the software on my new laptop for my hp printer

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If you are having problem to install the printer, do the following:
1) Uninstall the printer,
2) Delete all the printer folders created during the last installation.
3) In the computer registry (start >> run >> regedit.exe) Delete all printer paths
4) Reboot your computer
5) Re-install the printer again.
This will fix your problem.

When you uninstall the printer you must be delete all folders and path created of your first installation. Then restart, and then install the printer again.

Posted on Oct 08, 2008

  • Pablo Csaky
    Pablo Csaky Oct 17, 2008

    Thank you for using FIXYA!
    Dont forget to rate my help!
    Have a great day!
    Pablo :-)

    Let me know if you have further questions about this issue.

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Removing the software and reinstalling it using a "clean boot" may resolve the symptoms you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software.

1. Open the Windows Control Panel.
2. Open the Add / Remove Programs window.
3. Locate the listing for the software and remove it. When prompted to remove the printer drivers files, click Yes.

Now download the latest version of the software for your OS from the manufacturer's website.

The following is the procedure for a 'clean boot'. I am assuming that you have XP.

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart

After restarting, install the downloaded software. Next, do the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. Replace checkmarks in the items that you previously removed them from.
3. On the General tab, choose Normal Startup
4. Click OK
5. Click YES, when asked to restart your computer

Hope that helps...Should you have any further questions, please feel free to post them here.

If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid


Posted on Oct 08, 2008

  • Swilin Sampson
    Swilin Sampson Oct 08, 2008

    In case you are running Vista, use the following procedure instead:




    1.
    Remove
    the older software.



    a.
    Unplug
    the device from the computer. Later you will be prompted by the software
    to plug in the device; do so at that time only.



    b.
    Open
    the Windows Control Panel.



    c.
    Open
    the Add / Remove Programs window.



    d.
    Locate
    the listing for the device software/driver and remove it. When prompted to
    remove the device files, click Yes.



    e.
    Locate
    any other device software/driver and remove it as well.





    2. Download the latest software for your device
    from the manufacturer’s website.





    To Boot Clean in Windows Vista


    Accessing the System Configuration Utility


    1. Click Start and select Control
    Panel


    2. Click System and Maintenance


    3. Click Administrative Tools


    4. Double Click System Configuration





    Configure Selective Startup options


    1. On the General tab, choose Selective Startup

    2. Uncheck Load Startup Items


    3. Select the Services tab


    4. Check Hide all Microsoft
    services


    5. Click Disable all


    6. Click on OK

    7. Click Restart.





    Install the downloaded device driver/software.
    After performing the necessary steps, restore your system by doing the
    following:



    1. Click Start and select Control
    Panel


    2. Click System and Maintenance

    3. Click Administrative Tools


    4. Double click System Configuration


    5. On the General tab,
    choose Normal Startup

    6. Click Ok

    7. Click Yes, when
    asked to restart your computer





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