Question about HP Photosmart 2410 All-In-One InkJet Printer

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2410 xi all in one printer will not let the phone hang up in the fax mode

Everything works on the printer except now after a virus got to my computer the fax will not send or receive. It will dial the number but will show that the other end is busy and then a phone off the hook mess will show in the view window.
I changed the modem but still have the same problem.
what can I do to solve this as I need to send faxs thanks

Bosslady1955@aol.com

Posted by on

  • Bosslady1955 Oct 08, 2008

    Yes directly on the fax machaine

    I had the telephone tech come out and he change the modem to give me back my house phone as I have them through the cable and I do have a dial tone on my home phones now, but when we tried to fax the problem above happens.

    I am usinh a HP E computer with XP home version

  • Robert Horton
    Robert Horton May 11, 2010

    Hi!



    In order to help, I need a little more info. Are you trying to fax from the computer or are you entering the fax information (like the number you are dialing) directly on the fax machine? Have you verified that you actually have a dial tone on the phone line that is hooked to the fax machine? If there is no dial tone, the machine will do exactly what you describe. Also, what kind of computer are you using (Windows? If so, what version?).



    Please let me know.

    Bob

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  • 47 Answers

Hi,

Thanks for the additional info.

First of all, if you live in any of the following countries, you must make sure that you use the 2-wire phone cable that came with the printer instead of standard phone cable:

Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,
India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,
Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,
Taiwan, Thailand, USA, Venezuela, and Vietnam.

Secondly, I would strongly suggest that you download the latest copy of the users manual for your machine from the link below. Make sure that your connections are the same as those in the manual. There are also troubleshooting steps that are simply explained in the back of the manual:

http://h10032.www1.hp.com/ctg/Manual/bpu70241.pdf

The next thing to be sure of is that there is a dial tone at the phone that is built into your fax machine. If you are on a VOIP system (in other words, if your phone service comes into your home via your cable TV line or the cable company provides your phone service), then the cable modem/router must be configured to provide a dial tone to the outlet the fax machine is plugged into. To test if a dial tone is present, simply follow the normal fax procedures (they are also in the manual). When you tell the machine to fax, you should hear a dial tone just before your hear the tones of the fax number being dialed. If you don't, then your problem is with the cable company.

Sorry for the long-winded answer. Please let me know if this helps!
Bob

Posted on Oct 09, 2008

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