Question about HP Photosmart C5180 All-In-One InkJet Printer

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Message on screen

Our all-in-one printer has a message on the screen that say's refer to printer documentation. We have tried everything and it will not clear off the screen. We have turned it off pulled the ink cartriges waited a few minutes turned it back on put the ink cartriges back in and the same message shows up. What should we do to fix this problem?

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  • Anonymous Oct 10, 2008

    Ink System Failure Error 0xc18a0501. Change ink cartridges & error will not clear the screen

  • elscott Oct 10, 2008

    Error 0xc18a08501. replaced ink cartridges messages will not clear

  • Anonymous Jan 07, 2009

    error message Oxc18a0107 ink system has failed. Tried everthing to get rid of. Please help



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Try updating your print drivers:
Create a new folder on your desktop and name it newhpdrivers. Un-intall printer and printer software completely. Go to manufacturers website and navigate to their drivers/downloads or support menu. Select your model, choose the relevant software and download to the new folder you created on your desktop. Power down your computer. Reconnect the printer to the computer and turn printer on. Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files. Direct the wizard to your new software, follow the rest of the setup instructions and your done


Posted on Oct 12, 2008


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1 Answer

Getting error message, "refer to

Try to check the Print Cartridges if they still have ink in them. or try to do a Semi-Full Reset. combo would be: - "print photo" + "red eye removal" buttons pressed together - printer will not ask you to enter the combo - release the buttons you pressed then - press "red eye", "print photo", "red eye" in sequence - scroll down or right until you find resets menu - press ok - scroll down or right until you find semi-full reset - press ok
- your printer should turn off, wait for 3 minutes before turning the printer back on

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How do I get rid of the screen that says refer to the printer documentation?

Take your HP Printer and throw it away. That's what I did. Seriously, I called their support line and because I was out of warranty all they wanted to do was sell me a new printer or an extended warranty. I called Staples because I had just bought a new printer cartridge and they said I needed to call HP. No matter what I did (and I did everything), it came back with "refer to printer documentation" and I got a pop up saying problems with my right (black) printer cartridge. I tried to reboot, reconfigure, reload drivers ... nothing worked. After a day of this, I took the printer and cables, walked over to my trash can, and threw it all away. Then a good Martini. Never again will I buy HP.

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Scanner failure hp 6110 - Noise and stuck head


the error message refers to the hardware issue of the printer. Below is the document that i need you to follow to somehow resolve your issue.


Please let me know if the document that i gave to you resolves your issue.

thank you so much.


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