Question about Dell 924 All-in-One InkJet Printer

3 Answers

Printer unable to communicate with computer

When I try to print a document I get a notice of "printer unable to communicate with computer."

To rectify this problem I've tried:


I've done the restart of the computer. Nothing

I've disconnected the USB cable to both the printer and computer and
reconnected it. Nothing.

I've disconnected the power cable to both the printer and computer and
reconnected it. Nothing.

I've checked to make sure the printer is tied to the proper port. USB. Nothing.

The USB cable isn't damaged. And the power cable is fine.

Still after checking all of those things, I still get Printer unable to communicate with computer.

Any help with this problem would be greatly appreciated.

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  • 2 more comments 
  • Anonymous Oct 09, 2008

    can not get printer to print fr laptop, I think it ngot uninstalled

  • msmaniac May 11, 2010

    What printer is installed on your computer?



  • Anonymous Mar 16, 2014

    I can "send" documents to the printer, and the printer is on and working, but status is "offline" and I can't change it to accept communication from the computer - this is on Windows 7

  • Sharon Korchnak
    Sharon Korchnak Mar 16, 2014

    The printer shows up when I go to "print" - it is listed as default, and on the list of installed printers as default printer. When I send doc to printer, it states this has been sent to the printer. But a check of printer properties states printer is "offline" and although it's on and plugged in and wires all work, the document never gets printed. Showed up briefly on "documents pending" then disappeared again.

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  • Sharon Korchnak
    Sharon Korchnak Mar 16, 2014

    I tried downloading drivers yesterday, didn't change anything.

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Try downloading a more recent drivers. If there's no updated driver you can uninstall and reinstall it. (driver files may be corrupted).

Even though your USB cable looks fine try to swap it with another USB cable.

Posted on Oct 08, 2008

  • Sharon Korchnak
    Sharon Korchnak Mar 16, 2014

    I swapped it with another cable, no difference ... I uninstalled and reinstalled and it seems to have gotten me further from where I need to be.

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Most easiest fix for this.. make sure in the properties of that printer.. under the PORT tab. make sure its set to usb not LPT. this is very common error.

Posted on Oct 10, 2008

  • Sharon Korchnak
    Sharon Korchnak Mar 16, 2014

    I checked, this is fine (good to know, though).

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Hi there,
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Hope this help. Please Rate My Response! Thanks!
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Jan 10, 2008 | Printers & Copiers

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