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Won't print fax

Says there are fax in the memory but to check paper size

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Make sure the paper guides on the tray are snug against the 8 1/12 X 11 paper.

Posted on Oct 09, 2008

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Shows receive in memory, check paper size


Either the paper size in the fax machine is wrong or there is not enough paper left to print the fax. Add paler and the machine will print the faxes held in memory.

Oct 10, 2014 | Canon Office Equipment & Supplies

1 Answer

How do I clear the in use alarm on a canon mx340 printer?


The in use alarm appears to be related to fax reception and printing. There are some options below that you could try:-
Memory Reception If the machine receives a fax under one of the following conditions, it will not be able to print the received fax and will store it in its memory. The In Use/Memory lamp is lit and Received in memory is displayed on the LCD. When the problem is resolved as described, the fax stored in memory is printed automatically.
  • Ink has run out: Replace the FINE Cartridge.
    i_green_arrow.gifRoutine Maintenance
    i_note_e.gifNote
    • You can set the machine to forcibly print a received fax even if the ink has run out.
      However, part or all of the fax may not be printed since the ink has run out.
      Also, the contents of the fax will not be stored in memory.
      If the ink has already run out, we recommend that OFF be selected for Auto print in FAX user settings to store the received fax in memory and print the fax manually after replacing the FINE Cartridge. After you replace the FINE Cartridge and select ON for Auto print, the fax stored in memory will be printed automatically.
  • Paper has run out: Load the paper and press the OK button.
  • A different size of paper from that specified by Page size is loaded:
    Load the same size of paper as that specified by Page size, then press the OK button.
  • Page size is set to other than A4, 8.5"x11"(LTR), or Legal (or 8.5"x14"):
    Set Page size to A4, 8.5"x11"(LTR), or Legal (or 8.5"x14").
  • Media type is set to other than Plain paper:
    Set Media type to Plain paper.
  • You pressed the Stop button to cancel printing of a fax:
    Press the FAX button
Alternatively turn the printer off, open the devices and printers section of Control Panel, right click on your printer and select "see what's printing" and left click on this. A window will pop up which may or may not contain a list of documents. If it does these must be cancelled (Menu - Printer - Cancel all documents). Once all documents have gone from the list turn the printer on and try to print.
Other than the above suggestions I would need to know more about your OS and exact problem. Hope this helps.

Aug 06, 2014 | Canon PIXMA MX340 Wireless Office...

1 Answer

MX-310 has fax's in memeory but keeps printing the first page of the first fax only. Screen says check paper size. When i push ok it only will print the first page over and over. How do I change it?


If your Canon MX-310 has been set up to print faxes as they are received, then what is actually in memory is a "received fax report". If you select a particular fax in this report, it will print the first page of the fax to remind you of the content.

Your Canon MX-310 will store fax documents in memory if:
  • Ink is low or has run out
  • The paper size and type is not set correctly
  • Paper has run out
  • The Output Tray is closed

Dec 04, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

How do you print on legal paper from memory?


You have sent a fax? Or you have received a fax.
If you have sent it, it's gone and can't be printed.
If you have received it, then you obviously have to put legal paper in the tray, and program the paper size in your system settings to tell the machine it is Legal paper in the tray. However, once again, if it has already printed the fax (likely on 2 pages) then it's gone from memory and can't be re-printed.

May 11, 2009 | Canon FAXPHONE L80 Laser

1 Answer

BARRIE@NORTONBARRIE.CO.UK


RECEIVED IN MEMORY
If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in its memory.
When the problem is resolved as described, the fax stored in memory is printed automatically.
bullet_s.gif Ink is low or has run out while receiving a fax: replace the FINE Cartridge.
bullet_s.gif Paper size/type setting is incorrect: correct the paper size/type setting.
bullet_s.gif Paper has run out while receiving a fax: load the paper and press the OK button.
bullet_s.gif Output Tray is closed: open it.
bullet_s.gif OFF is selected for AUTO PRINT RX: select ON.
bullet_s.gif You pressed the Stop/Reset button to cancel printing of a fax: press the FAX button.

Jul 18, 2008 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Canon Laser Class 3175 facsimile, incoming faxes are being saved in memory, will not print. Cannot clear error message "check paper size".


The problem is that you have a fax saved in memory that is the wrong size for the paper you have in the drawer. Probably it is a legal size, whereas you have letter size in the drawer.Just place some legal size paper in the by-pass tray to print.

May 11, 2008 | Office Equipment & Supplies

1 Answer

Fax


From the manual:

If ink has run out while receiving a fax, if the paper size setting is incorrect, or if the paper type is set to a type other than plain paper, the fax is automatically stored in memory and <Received in memory.> is displayed. When the ink tank is replaced or the paper size/type setting is corrected, the stored fax is printed automatically.

Also, if the machine is in the process of something else (printing from computer, making a copy, scanning to computer), when a fax comes in it will be saved to memory, but it should print within a few minutes of becoming idle again.

May 08, 2008 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Incorrect paper size


You may have a fax in memory that requires a larger size. Try putting legal in the tray and see if it prints out anything. Also, look in the set up menu to see if there is an "auto reduction" mode. That will make any over sized incoming faxes automatically print out on the size paper you have in the tray.

Nov 17, 2007 | Canon FAX-L380 Plain Paper Laser

4 Answers

Fax in memory light stays on


I've had this 830 for about 5 months now and am very impressed with its speed, but the glitches, Holy Smoke.
The one you're describing is one I've had before. The only solution I've found is to unplug the machine, wait about one minute and plug it back in. All is then OK. The problem with that system is that if there are any more docs in memory, you've lost them.
I'm having a similar problem with receiving faxes. The first sheet prints, and then the display indicates that there is a 'fax output error check page size and press OK'. The memory light shows that there are more pages of the fax (I presume) that need to be printed, but they won't be because of this error. Of course one checks the size and presses OK but it simply prints out the same page followed by the same error message. This could go on for eons if one would allow it. I then have to unplug the printer, wait and plug it back in, and again all is well, but I've lost the documents in memory.
There are so many little quirks with this machine I am almost tempted to go back to my miserable HP, but I've chosen to keep working with the MP830 with the hopes that after years of learning its idiosyncracies, there will eventually be a class action suit against Canon which I will be part of, to cover the cost of psych services and physical therapy (bas shoulder from throwing the machine out the window.
Wes

Oct 13, 2007 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

CKECK PAPER & RECEIVED IN MEMORY


The problem is the paper size doesn't match the size of paper set by the machine. Usually this is corrected by changing the paper in the tray to legal size. However, you may have changed the size of paper in the data, so check that in the user settings.

Sep 26, 2007 | Canon FAXPHONE L80 Laser

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