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I have a Canon MX310. When I receive a telephone call from a mobile phone, the fax machine cuts in and tries to receive. How do I stop this?

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  • Anonymous Mar 31, 2009

    i have the same problem but i have an HP Officejet 7680... any ideas on how to fix this?

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  • Master
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In the menu: Telephone Priority Mode will work. Also, set RING COUNT in RX SETTINGS under FAX SETTINGS to allow an answer machine to pick up the phone first. Also, you can ask your Telephone Co. for a distintive ring on you line, this will tell the unit that a fax is coming in. AT&T calls it the service "RingMaster" Good Luck, Joe Please remember to rate Techs who assist you for free :)

Posted on Oct 08, 2008

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I have a separate fax line for my Canon MX310. It goes into fax mode but noting happens. I also cannot receive faxes.


The only reason to call the phone company is if you're not getting a dial tone on that line. Otherwise, have you shut down the printer and tried to reset it to factory defaults. To do that, follow the instructions below:
  • 1 Switch the Canon MX310 off using the "Power" button, then push the "Stop/Reset" button on the control panel. Hold the button down for about five seconds.
  • 2 Push the "Power" button while holding "Stop/Reset." Hold down both buttons for five seconds.
  • 3 Release "Stop/Reset" while holding down the "Power" button.
  • 4 Push "Stop/Reset" twice while continuing to hold the "Power" button. Release the "Power" button. The power light will turn green.
  • 5 Once the light is steady green, push "Stop/Reset." Wait about three seconds and push it again. Wait three more seconds and push it one final time, for a total of three times. The power light will turn orange.
  • 6 Push the "Power" button, then lift the MX310 cover open.
  • 7 Remove both ink cartridges and wait 10 seconds. Replace the cartridges and close the MX310 cover. Wait 30 seconds.
  • 8 Push the "Power" button. Wait a few seconds to allow the printer to fully power down, then switch the Canon MX310 back on using the "Power" button.
  • Good Luck Mark

Feb 20, 2015 | Canon PIXMA MX310 All-In-One Printer

1 Answer

How to receive fax by Canon Pixma MX328 in Telephone Priority mode? What to do when the person on phone asks to give fax-tone to send the fax


If a phone extension is attached to your printer, and when someone is trying to send a fax to you.....just answer the phone. then on the printer press the Black button to start receiving documents in black printing or press the Color button to start receiving documents in colored printing.

If your are not using a phone, just press the Black or Color button when you hear the printer is ringing.

Aug 28, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

How do I receive a fax?


If the machine is located away from the telephone, pick up the handset and dial 25 (the remote receiving ID) to receive faxes (remote reception).
bullet_s.gif If you use a rotary pulse line, temporarily switch your telephone to tone dialing. For details on how to switch to tone dialing, see the instruction manual supplied with your telephone.
bullet_s.gif If you have an answering machine connected to the machine that can carry out remote control operations, the security code for this function may be the same as the remote receiving ID. In this case, change the remote reception ID in REMOTE RX ID in REMOTE RX in RX SETTINGS under FAX SETTINGS.

May 07, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

How do I use the fax without going thru my computer just as a fax


Issue: How do I connect a telephone, answering machine or computer modem to my machine?
Solution: Connecting the telephone line and external devices to the MX310

Preparing the Machine for Faxing title-bar.gif Typical examples of connecting the machine are described below. The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.

i_important.gif Important

If the Power Disconnects Unexpectedly

If there is a power failure or if you accidentally disconnect the power cord, the date/time settings as well as all documents stored in memory will be lost. User data and speed dialing settings are retained. If the power disconnects, the following will apply:

bullet_s.gif You will not be able to send or receive faxes or make copies.

bullet_s.gif If a telephone is connected to the machine, you can receive voice calls.

bullet_s.gif Whether you are able to make voice calls depends on the type of your telephone.

sikaku.gif Methods of Connecting External Devices bullet.gif Connecting to an Analog Line t_01522.jpg
(A) Telephone line (analog)

bullet.gif Connecting a Telephone or Answering Machine Directly t_01623.jpg
(A) Telephone or Answering machine

i_important.gif Important

Do not connect the machine and external devices in parallel to the same telephone line using a splitter (A) . The machine may not operate properly.

t_016a7.jpg
bullet.gif Connecting a Telephone or Answering Machine via a Computer t_01724.jpg
(A) Computer

(B) Telephone or Answering machine


sikaku.gif Methods of Connecting the Various Lines The following are some basic connection schemes that apply when you are connecting to a non-analog telephone line. These are examples and are not guaranteed to suit every connecting conditions. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL modem, terminal adapter, or dial-up router) you are connecting to this machine.

bullet.gif Connecting to an xDSL t_01826.jpg
(A) Digital Subscriber Line

(B) Splitter

(C) xDSL modem (splitter may be built-in to the modem)

(D) Computer

bullet.gif Connecting to an ISDN Line For details on ISDN connection and settings, see the manuals supplied with your terminal adapter or dial-up router.

Please be informed that you can access Canon's online support site for your printer by clicking here. You can find many solutions to your problems by searching their database once you have navigated to the support page for your model.
I hope this information allows you to resolve this issue. If not, reply back with a comment to this thread.
If so, please take just a moment to rate this post. Thanks!

Apr 03, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Hi my canon mx310 will not fax any ideas


disconnect all equipments using the phone line (everything)
connect the fax directly to a wall jack (a working one)

Send a one page black and white text fax to 1-888-473-2963

When your fax is received by the Test Fax Service, a return fax will be generated to you within five minutes confirming that fax was received. This verifies that you can both send and receive a fax with your fax machine.

Nov 25, 2008 | Canon MX310 Office All-In-One Printer

1 Answer

I can send faxes, but not receive them on Canon Pixma mx310


Do you have the phone you are answering with connected through the fax machine? If you have the machine set in 'tel priority' mode, the machine will not begin receiving a fax until you press 'FAX' and the 'color' or 'black' button. Alternatively, if you have your phone connected to the 'telephone' jack on the machine (next to the 'L' jack), you can press '2' and '5' on the telephone keypad to turn the machine on in fax receive mode.

Oct 15, 2008 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Canon MX310 printer/fax


Check if you received a software disc for the fax machine portion . If not go out to canon USA web site and look up software and downloads. You should find and download the fax software, which is required to make you machine work.

Aug 20, 2008 | Canon PIXMA MX310 All-In-One Printer

1 Answer

MX310 fax problem


We have the telephone and printer/fax on the same line and, when the printer is turned on, the fax rings when receiving a phone call. The incoming phone line is connected to the "telephone" modular jack.

Jun 06, 2008 | Canon PIXMA MX310 All-In-One Printer

15 Answers

Canon mx310 fax noise


This seems to be a problem more with cable digital phone lines.  I have the same issue... driving me nuts.  I will keep looking for a solution and post again if I find something.

Jan 28, 2008 | Canon PIXMA MX310 All-In-One Printer

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