Question about Quinny ZAPP Stroller

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Quinny Zapp Undeployable Frame

Hi, I just bought my quinny Zapp and its undeployable. It seems that its stuck at one of the buttons (button 2 on the side near the handle). Ive tried so many times to deploy it and it never opens. its stuck someway and if push it too hard i know itll break. any advice would be much appreciated. thanks in advance

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Result! I took off the pram clips attached to the 1 and 2 lock buttons and noticed the working button had a metal coil on the inside barrel, the broken/stiff button had just a small hole, looks like the coil/pin came loose and was inside the button casing, I sprayed inside the hole using wd40 with a tube attachment to the spray nozzle, finally the number 1 button presses in! Thx

Posted on Sep 13, 2013

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You have hopefully sorted this out by now, but I had a similar problem with my Quinny Zapp. I sprayed the button with WD40 (between the button and the surrounding plastic) and this did the trick for mine.

Best wishes

Nerys

Posted on Feb 12, 2009

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Posted on Jan 02, 2017

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Hi Natalie

Quinny Buzz seat unit is not suitable for use on Quinny Zapp chassis. Quinny carrycot is not suitable for use on Quinny Zapp chassis.

Pop over to our Facebook page with any questions you may have on your Quinny product.

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No the grey recline / remove button is not something that can be repaired.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection and as they're unable to repair, a replacement will be supplied under warranty.

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If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

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It is not compatible with 2011 model Quinny Zapp Xtra so please confirm the unit you have is compatible.

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Hi Courtney

It needs to be sent in to our engineers for inspection to establish the issue and resolve it.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty.

If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.


If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

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1 Answer

Quinny zapp xtra button stuck?


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The chassis needs to come to Quinny engineers for inspection / repair work required.

If you're in the UK and the Quinny Zapp Xtra is under 2 years old please contact your retailer with proof of purchase under standard warranty terms and conditions they can make arrangements for it to come in for inspection / repair work required.

If you're in the UK and the Quinny Zapp Xtra is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss chargeable inspection & repair work required.

If you're not in the UK please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab for the enquiry to be sent to the customer care team in your country who can assist further.

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1 Answer

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There are holes on the underside of the Quinny Zapp handlegrips which are tunnels where the screws are holding the plastic onto the chassis.

If you're concerned there is an issue and want to replace and you're in the UK please contact customer care on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)

If you're outside of the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side of the screen to contact the customer care team for your country.

May 25, 2012 | Quinny ZAPP Stroller

1 Answer

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No the new Quinny Zapp Xtra sun canopy is part of the seat fabric.

If you wish to turn your standard Quinny Zapp into a Quinny Zapp Xtra you need to purchase the Quinny Zapp Xtra seat unit as an accessory from your local retailer as it will have the seat frame and the adaptors required to fit it into the chassis you have.

Visit www.quinny.com to find your nearest retailer.

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2 Answers

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