Receivers complain that the fax is light/unreadable
I receive faxes fine. However, every time I send one, the person calls and says that it cannot be read. I used the fax machine to make a copy and it came out unclear. Is there something that needs to be cleaned or changed?
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Re: Receivers complain that the fax is light/unreadable
More than likely (since the problem is with sending and copying only) the mirrors inside the fax machine need cleaning. However, depending on what type of fax machine this is, this could be a pretty involved job. If you are pretty comfortable with taking covers off, you might try it, but if its a pretty expensive fax machine, I would call a professional.
hope this helps!!!
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it seems like there is some dirt or correction fluid on the scanner glass ,flip open the cover where the documents feed in you will see a glass ,clean this glass with a damp soft cloth this should solve the problem
You might have a job stuck in memory. Message window should say 00%.
press Function key
press 7 key
press monitor key slowly 4 times
press * key
press 6 key
scroll down to ALL JOB CLEAR
wait for reboot
Is this connected to a computer? if so you can run head cleaning utility from the print driver properties. This will pump ink to the head and flush out the clogs. That is the easist way to make sure you don't have a head problem. If it is not connect to the PC then scroll thru the menu to see if there is a maintanence section and look for head cleaning.
Problem lies in your Receive Mode setting. If you don't have a dedicated phone line for the fax machine, you need to set it up for either Manual where you answer every call or Fax/Tel whereby the Fax machine determines if the incoming call is a fax or phone call. Instructions per Intellifax 4100 Manual.
Select a Receive Mode
Choose the mode that best suits your needs by pressing the Mode button
repeatedly until the FAX and FAX/TEL lights show the setting you want to use.
You must answer every call yourself.
The Brother machine must be started manually
to receive faxes.
For use with a dedicated fax line.
Every call is answered as a fax.
For receiving fax and voice calls on one line.
The FAX answers every call and receives a fax or
double rings for you to pick up a voice call.
For use with an answering device.
The TAD answers every call and stores voice messages.
Fax messages are printed.
In my experience, this type of problem is on the sender's end and not the receivers. We have sent faxes before and while they are sending, the paper on our end misfeeds and the received copy on the other end is stretched and unreadable. One way to determine this is to have a few different people from different locations send you faxes. If all the faxes have this problem, then it is a good bet it is a problem on your end. If not, then it is probably a problem with this particular sender's fax machine. I hope this helps.