Question about HP Scanjet 4370

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Won't scan pictures/documents, etc.

Hi! Our HP scanner will make copies - but not scan to HP Pavillion a1350n. I can scan pictures w/scanner using PhotoShop software - just not directly from scanner.

Thanks for your help!

Debbie

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This is a strange one- and the following may not help;
- Open the Control Panel, then Scanners and Cameras - Delete the listing (if present) for the HP
Leave the scanner 'on' and reboot the PC.
If the weather is right, Windows may (should) find a 'new device' and reinstall the driver for the scanner. If that fails to cure the problem, either reinstall the HP scanner software or download updated software from the HP website (good luck with that - it's a nightmare getting what you need).  

Posted on Oct 08, 2008

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Posted on Jan 02, 2017

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