Question about Phones
I was receiving "You must plug magic jack into usb" error
This is the fix that worked:
please download and Run the remover :
after you have done that , download the MS Fix http://go.microsoft.com/?linkid=9645377
then Run the UPGRADE http://upgrades.magicjack.com/upgrade/upgrade.exe
Posted on Mar 02, 2010
Please unplug your magicJack. Now go to "Start" in Windows and click on "run". In there write regedit and press enter.
Now click on + sign next to HKEY_LOCAL MACHINE.
Click on + sign next to SYSTEM.
Click on + sign next to CurrentControlSet.
Click on + sign next to Enum.
Now find the folder called USB. Right click on that and click on "Permissions". In permissions click on the check mark called "Allow" to the right of "Full Control". Click Ok.
Now click on + sign next to USB and then find the two folders called "Vid1307", right click on one at a time and select delete. (if there is no "Vid1307" is not available don't worry it will be deleted anyway).
Now click on - Sign next to USB.
Right click on Folder called USBSTOR and allow permissions.
Now click on + sign next to USBSTOR.
Find the folders called "CdRom&Ven_YMAX&Prod_MagicJack&Rev"and "Disk&Ven_YMAX&Prod_MagicJack&Rev".
Right click on those one at a time and delete them.
If you can't delete those folders, right click on it and and click on "Permissions". In permissions click on the check mark called "Allow" to the right of "Full Control"
Right click on those one at a time and delete them.
Now exit Regedit and then plug your magicJack in.
(This deletes the info about MagicJack and should reinstall it. Modified from my chat w/ MagicJack)
Posted on Oct 28, 2008
I posted this on another post but want to spread it as much as possible. I spent 2 days of frustration with this item then solved this issue by the following:
2. Right click My Computer then select properties
3. Select Hardware then Device Manager
4. Click + DVD/CD ROM Drives
5. Right Click Tiger Jet CD-ROM USB Drive then Uninstall
6. Unplug Magic Jack and wait 15 seconds
7. Plug Magic Jack back in
8. Wait for devices to re-install, MJ may start here, if not...
9. Click Magic Jack Icon and program should start
I have to do this everytime I unplug or reboot. I don't know why it hangs but this procedure works for me everytime. Good Luck
Posted on Mar 08, 2009
I have tried all of these solutions and none worked...this is what DID work though amazingly enough...unfortunately afterward I lost all of my contacts and had to put that all in again from scratch..what a pain..but it worked...I noticed that when I went into "My Computer" it only showed one drive letter with a magicjack logo...the other drive that normally was supposed to be the magicjack was just an unopenable drive...when I tried to open the drive it asked me to format it...I did just that without changing any setting and clicked on start...even after it warned me that I would lose all data...it completed in less than a second and then I tried running the autorun.exe again from inside of the other drive letter that still had the logo..suddenly everything came back up...asked me to enter in the registration email and password..but other than that...everything came back up (: there really does need to be an easier way.
Posted on Apr 08, 2009
Well well hallow guys ,i got the solution of this problem when it shows you the warning of you must plug magx jack into usb ,,,,to fallow this steps now
1.open this wbsite >http://www.magicjack.com/9/magicfix.asp >scroll down and click the and click "if you received the message ;warning you must plug magic jack into usb "
after cliking this it updates the magc jack and then you can use it again
well he best thing
Posted on Nov 17, 2008
Brandon: Hello, how may I help you? Dipankar: Hi, Dipankar: I have been using majic jack for about 2 years. Dipankar: Only recently i am having problems. Brandon: May I know the exact nature of your problem with full details please? Dipankar: when I plug it in the USB it tries for a while.. like i see the message " few minutes of patience life time savings" etc.. then it says a message in RED color that says I have not plugged into USB Dipankar: When i click on this message it brings up the majic jack weblage Dipankar: webpage* Brandon: Let me have your magicJack phone number please? I will need to check what's going on with your account. Dipankar: Its the same USb port i have been using for a while. .I also tried the other USB ports but same result Dipankar: 214-nnn-xxxx ) I have the 5 year subscription Brandon: Let me check that for you, please hold. Thank you. Dipankar: ok thx Dipankar: when i lookup my.majicjack.com it says clearly...."RENEWAL - Your license is scheduled for auto-renewal on JANUARY 16, 2014" Brandon: I am looking into this. It may take a while. Please bear with me. Dipankar: sure no problem. Brandon: I appreciate your patience. Brandon: Please do the following steps while the magicJack is plugged in. Dipankar: ok Brandon: Please hold the “CTRL” key then press the “ESC” key, then select RUN. Brandon: In the Run window, type Devmgmt.msc then click OK. Brandon: Let me know once you have the Device Manager's window. Dipankar: Yes. I have the Device Manager window open Brandon: Now, expand the plus sign to the left of Disk drives, do you see YMAX MagicJack USB Device or TigerJet HardDisk USB Device? Dipankar: I see teh YMAX magicjack USB Device Brandon: Right click on YMAX MagicJack USB Device and select Uninstall. Dipankar: clicked OK on the "confirm Device Removal" dialog box Dipankar: It now says I need to restart computer Brandon: Expand the plus sign to the left of CD / DVD drives, do you see YMAX MagicJack USB Device or TigerJet USB Device? Dipankar: Its gone from the Disk Drive list Dipankar: should I try restating the computer? Brandon: How about under CD / DVD drives? Dipankar: Oh.. its there in that.. should I uninstall from tere too? Brandon: Yes, please uninstall it too, thank you. Dipankar: done Brandon: Okay. Brandon: Now, right click on any installed device under Disk Drives and select "Scan for Hardware Changes". Dipankar: ok . its trying to start majicjack Brandon: Okay. Brandon: Close the Device Manager's window. Dipankar: and the message is back..."Warning: You must plug in ..." Brandon: One moment please... Dipankar: and the MJ home page is up automayically Brandon: Close the home page. Dipankar: closed Brandon: Close the Device Manager's window. Dipankar: closed device manager Brandon: Okay. Brandon: Click on Start then click on My Computer. Dipankar: done Brandon: Can you see 2 magicJack drives in there? Dipankar: Yes.. magicJack (k:) and magicJack (Vista only) (L:) Brandon: Okay. Brandon: Did you save contacts in your magicJack? Do you wish to back them up? Dipankar: yes sure . How do I back up the contact? Brandon: Double click on Vista Only (L:). Brandon: Look for a magicJack folder. Dipankar: yes found that Brandon: Open the magicJack folder. Dipankar: yes, there addressbook.xml in that. Brandon: Look for the "ADDRESSBOOK.XML". Brandon: Copy that file into your desktop. Dipankar: yes done. Brandon: Okay. Brandon: Right click on the Vista Only disk (L:), select Format. Dipankar: its on a window where format options are shown. do i need to change anything? Brandon: In the FORMAT window, set File System to FAT, in the Volume Label field, type PHONE and set Allocation unit size as Default. Brandon: DO NOT perform a Quick Format. Dipankar: ok Dipankar: quick format is UNcheck Dipankar: clicking Statrt Brandon: Okay. Dipankar: format complete Brandon: Run the upgrade while the magicJack is plugged in. Brandon: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista): Brandon: http://upgrades.magicjack.com/upgrade/upgrade.exe Dipankar: ok Dipankar: downloading Dipankar: ok it executed and asked me to verify. Dipankar: It started up and also has the contact list like before Brandon: COOL. Dipankar: its working !! Dipankar: THANKS! Brandon: Is there anything else I may help you with today? Brandon: You're welcome, your favorable survey is highly appreciated. Dipankar: will i get a copy of the the chat in my email? Dipankar: for future reference Dipankar: Sure. you get the GOLD star Brandon. I will definitely compelte the survey.
Posted on Jan 24, 2010
Warning: You must plug magic jack into USB- what i did to fix this problem was, i unpluged the magicjack and went in to the device manager and clicked the box beside the dvd/cd-rom drives and uninstalled my dvd drives when asked to restart say no then click the box next to Universal Serial Bus controllers and uninstall all of the drives listed (DONT WORRY THE DRIVES WILL ALL BE REINSTALLED BY THEM SELVES AT START UP) . then restart computer from the start menu. then plug the magicjack in while the computer is shuting down
(the blue windows screen) before the restart. all of the drives will be found automaticlly. sit and wait for all the drives to load. this helped me and i was trying to find an anwser for 4 days. GOOD LUCK AND I HOPE THIS HELPS WHOEVER TRYS IT
Posted on Oct 07, 2010
I found A very easy Fix!! If the message says Please plug magicjack into USB,its not the magicjack!! It's your CD/DVD drive!! I found a free download, check it out!! http://www.brothersoft.com/rizone-cd-dvd-repair-322765.html
Posted on Jan 27, 2010
I had the same error: “Warning: You must plug magicJack into USB”
I got mine working after trying other people's fixes and had no luck. I turned my Windows XP Firewall off and plugged in my Magic Jack and it loaded itself finally and then added an upgrade. I turned my Windows XP firewall back on and unconnected and reconnected my "Magic Jack" and it works fine now.
Check your firewall to see if it is blocking the usb connection. That is my suggestion.
Do me a favor and put this to the top of the solutions. It's the easiest solution to try and probably the one that is going to fix most people's magic jack usb connection problems
Posted on May 04, 2010
Try this. It worked for me.
Get the latest update for your magicjack and run the update.
Then restart your computer.
Go to my computer there are supposed to be two drives for the magicjack, however when you right click on both only one will have the option to format.
Format the one that has the option. Before you go to the next step you should backup your contacts, because they would be lost with the formatting. When you click on format enter "PHONE" under volume label and check the quick format box.Click OK. When completed right click the other Magicjack drive and click on start Magicjack.
This should solve your problem. Interested to know if it works. Good Luck!
Posted on Apr 26, 2009
Found it a easy way to do it just update dont have to format it
it happen to me it work good for months now it say plug in usb magicjack it was already plug in i did all the tricks i read on the net no luck but i decide to download the upgrade plug my magicjack in and it said plug in magicjack and went to the home page i close all that down kept the magicjack plug in hit upgrade and it works plus u can restart your pc and still works all my contacts was still there glad my pc cant format it so try it out here is the link to download the upgrade
took me 3 hours to figure this dang thing out
Posted on Aug 12, 2010
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Solution For “Warning:You must plug magicJack into USB”
If every time your computer reboots, or you change MJ to other computers and you get the message “Warning: You must plug magicJack into USB” and then you get transferred to a stupid website showing a kid and 2 dogs named Magic and Jack and you are totally frustrated, then this solution may help a lot.
First: Why is this happening? “My MJ was working fine before the “Lucky You” upgrade and now it acts erratically.” Yes, I too, have spent many hours on the MJ chat box and got only temporary fixes. After reading many posts, I have come to the conclusion that MJ was compromised and people were using the service without paying for it. The MJ people made software changes at their end and forced firmware changes at the user end. But since there are many “hardware” variations out there, this caused many problems. The problems and solutions vary from one user to another. There is no “one solution – fits all” fix out there and they know it and won’t admit it. There are too many devices out there and it would be too costly for them to try to replace all of the devices. Besides, that would be admitting that they made a mistake and they sent the devices out prematurely without fully testing them (kinda like Windows 95, 98, 2000, XP, Vista, etc.).
OK, now for the fix that works great for me. This solution requires a little bit of old DOS knowledge. I am assuming that you have already downloaded the appropriate Upgrade.exe file from the MJ website and have installed the upgrade already.
The following are one-time procedures that need to be done in order to make the easy part work:
if exist g:\*.* goto fault
format g: /fs:fat
copy c:\mj\*.* g:\magicJack\*.*
echo MagiJack not installed or not in correct drive location!!!!
echo Check for memory sticks and other USB devices connected!
echo Remove offending drive component and restart computer.
Note that “g” is my “Removable Disk” drive and “f” is my “magicJack” drive. IMPORTANT: You must replace these letters with your own drive letters that you found in Step #5 above and then save it on your Desktop.
***Now plug in the MJ box, wait for the start of the stupid MJ site, close the site, click on the batch file that you made and MJ will boot up properly with NO login and your address book will appear. Every time your computer reboots or you plug in the MJ box, this is all you need to do!***
Note: If you change your address book, you will need to recopy it over and un-hide it.
This method works great for me. I am using XP Pro but it probably will work with other Windows operating systems.
I hope this works for you as well as it does for me, but realize that the solutions are not the same for the same problem.
Posted on Dec 23, 2009
Thro it awae and give me my money back.
Posted on Nov 28, 2009
After reading the solutions, I had the best result by formatting the MagicJack drive then letting the software install again. This seemed to work best , but eventually the problem would come back. So I looked a little further and realized that my USB bus voltage / current output may not be sufficient or unstable to consistently drive the device. I recommend that a powered USB hub be installed on the computer, then plug the MagicJAck into thar hub. I bought a cheap USB powered hub at Wal-Mart and so far MagicJAck has ran more stable. Give it a try!!
Posted on Apr 28, 2009
When I plug magic jack into a usb port I get the message: "warning: you must plug magicjack into usb"
Posted on Dec 02, 2008
Can i slove this problem with magic jack
Posted on Sep 03, 2009
How can i solve these prblem: ((you must plugg magic jack into usb))
help me please
Posted on Mar 09, 2009
The "REAL" fix! Are you a techie? I'm not. So after trying all of the above from the "techies" that try to impress with their convaluted **** for a complete waste of my time, I did what always works for me (I should have tried it first). SYSTEM RESTORE!!!! Simply try to remember when your MJ last worked and find a restore Point at least there or prior to then. Note, I have Windows 7, not Vista. Click on: Start, Control Panel, System & Security, Review Your Computer's Status, Recovery, Open System Restore, Next, Select a Restore Point (or click Show More Restore Points), Next, Finish. Finally, my MJ works again.
Posted on Dec 30, 2011
Hi , today i am going to show you how to solve magic jack err warning you must plug magic jack into usb. go to control panel and look for magic jack and unistall magic jack.
after that plug in the magic jack to the computer and if anything pops up close it or canncel it.Then you will have to download this http://download.microsoft.com/download/2/C/B/2CB64817-A269-4116-818D-B85F3029EA89/MicrosoftFixit50027.msi
after download it download the magic jack upgrade http://upgrades.magicjack.com/upgrade/upgrade.exe
Posted on Nov 28, 2010
This is how I got mine to work. From an IT Professional
I was getting the error messages
"warning you must plug magic jack into usb " and "broken storage". I tried the approaches above and none worked. Out of frustration I studied what was happening and realised that the virtual drive and MJ flash memory driver were dissapearing on trying to start MJ. Hence the broken storage message.
Got a spare empty flash drive and formatted it with the settings of the flash memory for MJ. Ie make sure the flash drive is formatted with the fat file system and that the name is "PHONE".I then unplugged the MJ and plugged it back in so that the MJ virtual cd drive and flash drive can reappear again. Then I went to start and right click on computer, then click manage. Next double click on Disk Management. Next find the drive letter of the MJ flash in the details section. Right click the details for the flash memory and choose "Change drive letter and paths" Click on remove to remove the drive letter for the MJ flash drive. Now the drive is invisible to the Operating system and only thing that can be seen at my computer is the MJ virtual cd drive and the new flash drive that was formatted earlier(Which MJ will recognise now as the official flash drive). Now download and run the update from MJ website below.
After this runs MJ starts up and everything is fine
Even when you remove the new flash drive and unplug your MJ and plug it back in, everything starts up fine from then on.
Hopes it works for you.
Posted on Mar 05, 2010
If your magicjack says "warning you must plug magicjack into usb" here is a solution I found (after days of frustration) http://xomba.com/fix_magicjack
This should help get your magicjack fixed.
Posted on Apr 30, 2009
I was getting the identical error. I unplugged my magic jack from the usb port for 20 seconds then plugged it back in. Never turned my system off because my system wasn't detecting magicjack. It's working great now.
Answer was at
I found the answer under the link Cannot start my magicjack. I skipped all steps except the one I listed above.
Previous posting on this site listed the magicjack site location.
Posted on Mar 13, 2009
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