Question about HP Officejet J5780 All-In-One InkJet Printer

1 Answer

HP OfficeJet 6110 All-In-One

After days of back and forth from allign cartridge to paper too narrow, to paper jam, to align cartridge to paper too narrow, to paper jam, maybe one successful print job,and then back to the align cartridge, paper too narrow, to paper jam over and over - have tried, looking at cartridges, check correct number, check for proper attachment, check for paper problems, check connection, check everything - now printer will not do any thing - no cartridge messages, no paper jam messages, no paper too narrow message, no successful print jobs - what should I do? Mine is the J5780, but I have the same problem. I cannot find where the sensor is located.

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  • garonim Oct 26, 2008

    I had already retried the reset at least twice, to no effect, while on the phone with technical support. So I followed the link. Because the instruction is for a different printer, it is not helpful to find the media calibration sensor, and although I looked everywhere, I cannot figure out where it is. When I went to the media sense calibration utility, it lists a number of printers with which it will operate -- however, it does not list the J5780, so I did not try to download and run it. I think there probably IS something wrong with the sensor, but I could not find a utility on the HP site that works with the J5780.



  • garonim Oct 26, 2008

    I did not mean to offend you -- but I indicated "

    Mine is the J5780, but I have the same problem," so a solution that only works for another model cannot help me. I came here because, in fact, HP tech support under the warranty failed me. And I am, in fact, throwing the thing out.

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  • 234 Answers

To start with first try a reset:

Unplug the power cord from the All-In-One as well as the power outlet when there is still power in the All-In-One. and wait for atleast 1Min
Plug the power cord directly to a wall outlet without surg protector. (if possible connect it to a different power outlet)
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)

Then check and see

If not try the link bellow:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpu00804&dlc=en&product=79477

Good Luck please let me known if nay problem.

Posted on Oct 20, 2008

  • 1 more comment 
  • Rakesh Pramod
    Rakesh Pramod Oct 26, 2008

    Please Mr garonim before grading any free support as inappropriate try your brand tech support which is out of warranty, experiance their support for an out of warranty product and then vote as inappropriate, please do not de-moralise any free support, which will lead to dis-encourgement and then who will loose it is you users, we are here to share our expertise for free support users, we do not loose anything, but it is you who gain for free, we can try and give our best ever experiances (as i being worked with Hewlette Packard) I would say either get your All-In-One upgraded for some discount with HP tech support if not THROW YOU DAMN **** Out, because it is of no use for YOU





    GOOD LUCK

  • Rakesh Pramod
    Rakesh Pramod Oct 26, 2008

    I HAVE ALWAYS BEEN ON TOP FOR CUSTOMER SUPPORT AT HP, I HAVE NEVER MINDED FOR MY AHT (AVERAGE HANDLE TIME) WHIT CUSTOMERS WHEN WORKING WITH HP. WHICH GAVE ME A URGE TO SUPPORT CUSTOMERS WHO WERE OUT OF WARRANTY, BECAUSE WHEN IN HP WE HAD OUR CALLS BEEN MONITERED EVEN IF IT WAS A ISSUE WHICH YOU COULD RESOLVE WE HAD OUR PARAMETER, WHERE WE HAD TO DENY AN OUT OF WARRANTY CUSTOMER.

    NOW I FEEL HP WAS RIGHT DO NOT SUPPIRT ANYBODY FOR FREE ................
    TIHIS IS MY LAST SUPPORT AT FIXYA, FROM NOW ON I WILL NEVER HELP ANYBODY EVEN IF HE IS DYING........

    THIS IS MY TRUE PROMISE..........

    GOOD BYE FIXYA..........

  • Rakesh Pramod
    Rakesh Pramod Oct 27, 2008

    For a last at least a Good person, i would suggest as yor are in warranty, call HP tech Support if you are in the US 1-800474-6836 get your Printer replaced for free as you are still in warrantyBYE ALL AT FIXYA, be adment that you want a replacement, and if possible get the in warranty ESP (Extended Service Plan) and be secure for another 2Yr time and you can get your printer replaced as many times when ever you have any problem within the warranty period.

    Cheers have good luck with HP tech support...

    But still is regret been a support person at FIXYA.....

    Which i have never been through when with HP Tech support

    Good bye Take care....

    BYE ALL AT FIXYA.....Have a good time with FIXYA

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SOURCE: HP OfficeJet 6110 All-In-One

HP office jet 6110 all-in-one Printer will not print off internet, comes out gibberish.

Posted on Apr 05, 2008

frcs68
  • 1605 Answers

SOURCE: HP OfficeJet 6110 All-In-One

go to hp.com, support and troubleshooting, type in your pirnter model number and download the user manual. follow the direction to disassemble the printer. you might not need to disasseble the printer, if you can see the jammed paper.
follow the direction and clean the roller and the printer head.
it should work.

Posted on Oct 10, 2008

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