Question about Canon Pixma MP500 All-In-One InkJet Printer

2 Answers

Vertical black line running length of the paper

The first few printed pages of the day have a 1/4 inch thick vertical black line running the entire length of the middle of the back of each page. As printing progresses, the line fades. I've tried performing all the prescribed maintenance tasks (cleaning roller blades, bottom plate, etc. - even tried Q-Tips to wipe ink off the protrusions) with no improvement.
Thanks in advance for your help!

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  • 9 more comments 
  • nutmeg05324 Oct 08, 2008

    :( I have the same problem. I was trying to print the addresses on my wedding invitation envelopes and that black line showed all the way down the back of my envelopes.

  • laserlite51 Oct 13, 2008

    I have the same problem. Were you able to find a solution? It seems there is a piece of foam in the middle under the PH and it may absorb ink and then comes out on the back of the page. I suspect the machine would have to be completely taken apart to replace the foam if it is available.

  • Anonymous Oct 14, 2008

    I work in the IT department of a big firm and I have seen this problem twice last week with Canon ip4000 printers. It's really odd and we simply replace the things with ip4500 printers. Don't know if they still cause the same problem.

  • jtwelch Oct 17, 2008

    I have a Canon PIXMA iP5200 printer that has started to output a 1/4-inch vertical black bar down the back of each page. I tried to use the Canon fix for cleaning this problem, but it did not work.

  • factfinder Oct 21, 2008

    The black line appears even when you copy, so it is not computer-related. I contacted Canon, and was told to bring the printer into an authorized repair shop. Unfortunately, it's an hour drive, so I'm not sure it's worth it.

  • Anonymous Nov 02, 2008

    I have a Cannon ip4200 and have started to have a thick vertical black line on my copies.

  • kars Nov 10, 2008

    same problem, a 1/4" solid black line down the backside of all printed material. performed all the maintence steps and could not correct the problem. i'm finished with canon products and will return to hp printers and nikon cameras.

  • slemaster Nov 21, 2008

    Same problem - it has even spit ink on user at times, so she setup a "shield" at the output tray. I replaced her's with an HP. Don't know if repair at $90 would be worth it. I'll look into finding a repair manual and take apart on my own time for kicks and giggles, and who knows, maybe get a little more life out of it - unless it starts spitting a me!

  • Anonymous Nov 25, 2008

    i have a canon mp530 and it started to giving a thick black line of ink down the back of the page on every doc that comes out of the printer or copier. i have tried all the remedies but nothing helps. it started hapening a week after the warranty ended. so i will not be buying another canon printer.

  • Anonymous Apr 08, 2009

    Same thing, same printer- black solid line down the back of anything I print for the first few copies. Very frustrating.

  • laserlite51 May 11, 2010

    This line appears even when you copy. It has nothing to do with the computer.

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2 Answers

I have a PIXMA iP5200 with the vertical black ink smear problem down the back of the paper. I called the local Canon printer repair facility, and a serviceman said that the black line is caused by too much ink in the ink absorber device below the paper path. He said to fix it would cost $60 to $90 because it requires disassembling part of the printer, replacing the absorber foam, installing a longer tip for the excess ink, and reassembling and testing the printer. I asked if this would be a permanent fix. He said no, that the problem could reoccur.

Given the cost of repair and the age of the printer (over 3 years), I decided today to buy a Canon MX850 All-in-One printer at the local Staples, which cost me $169 after a $30 mail-in rebate from Canon. The MX850 uses the same printer cartridges as the iP5200 and offers lots more features

Except for the recent printing problem, I got excellent results and service from the iP5200 over the time I used it.

Jim
Portland, OR

Posted on Oct 22, 2008

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Hi all, I would suggest you update your printer drivers, try this, follow instructions exactly as written:

Create a new folder on your desktop and name it newhpdrivers(substitute your manufacturer in new name). Un-intall printer and printer software completely. Go to manufacturers website and navigate to their drivers/downloads or support menu. Select your model, choose the relevant software and download to the new folder you created on your desktop(watch for the light yellow bar at the top of window viewing pane, click on this and choose – download file - . Power down your computer. Reconnect the printer to the computer and turn printer on. Power on pc. Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files. Direct the wizard to your new software, follow the rest of the setup instructions and your done.


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Posted on Oct 21, 2008

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