Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune My Zune froze and then never turned on. What do I do to fix it?

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  • Anonymous Oct 09, 2008

    it will not turn on it is forzen on the main screen then it tells me to contact support

  • tsisco31 Oct 09, 2008

    Microsoft Zune Black Digital Media Player

  • nazzy johnson Oct 11, 2008

    When i turned it the thing just froze then start talkiing bout setup support and stuff


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I cant put my music in my zune,microsoft say we faund a problem but never say what is tha problem,i cant installed the software,what cant to do??? help me

Posted on Oct 14, 2008

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1 Answer

Zune freezes on black screen


I just had this problem. Try an emergency restart. Hold down the <- arrow button (the button on the left) while pressing the up button on the pad. Hold untill it until the zune symbol comes on screen. Hopefully that will fix it, thats what I did...

Jan 14, 2009 | Microsoft Zune JS8-00001 Digital Media...

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My Zune froze from using the wrong charger


Reset Zune: Press and hold the back button while pressing up on the control pad.
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Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!
If this helps Rate this a FIX-YA.

Jan 01, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune 30GB froze


pull the case apart, unplug the battery pack for about 30 seconds, then put it all back together. it's not near as hard as it looks.
http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune 30gb froze


mine did the SAME THING!!!!!! ahhh what will i do without my tunes!

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

My zune froze when I turned it on. It is frozen on the Zune welcome screen with the loading bar at the bottom. I have tried the back and up button and it has not worked. I have also tried the back, up and...


There's a fix:

Your Zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the Zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the Zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connector. Your Zune should start up immediately. Press the backing of the Zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

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all of the zunes 30gb in the world went dead last night go to zune support.com and request a repair they will be helping you soon .

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

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Hold power slider for 10-15 seconds.
User's manual/help here:
http://www.zune.net/en-us/support/usersguide/default.htm

Apr 07, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

3 Answers

Mirosoft zune froze up


To restart the Zune device, follow these steps: 1. Set the Hold switch to the unlocked position. Note To make sure that the Hold switch is in the unlocked position, you may have to move the switch back and forth until the switch is in the correct position. 2. Press and hold the Back button zune_button_back.gif while you press the top of the Zune pad

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3 Answers

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Try enabling your Windows XP to see your Zune as an external hard drive. This will allow you to browse the contents of your Zune and recover any music that might be on it.
Look for Zune Explorer Enabler here:
http://www.softpedia.com/get/Multimedia/Audio/Other-AUDIO-Tools/Zune-Explorer-Enabler.shtml

Oct 30, 2007 | Microsoft Zune JS8-00001 Digital Media...

4 Answers

After charging it froze up!


I have the same problem, it is completely frozen and will not turn on or off even after I charge it. It appears to be completley frozem, help!

Aug 29, 2007 | Microsoft Zune JS8-00001 Digital Media...

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