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I have a Canon Copier Model PC720. The warning light which looks like paper going through the rollers cam on. I inserted a new cartridge (ink) and the light is still on and the copier will not operate. Bruce M. Howden

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Does it show any error message?

if so please tell us the error code

Posted on Oct 08, 2008

  • dewan nafees ahmed Oct 08, 2008

    if you are sure that the warning was for the new ink.

    then plug off the unit from wall power for one hour and then reinsert the unit and try to start.

    see if the error still persists

    thank you


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The problem with the paper jam (but not feeding) is that a small
piece of plastic that holds one end of a spring the causes the feed
gears to push against the powered gear on the back side of the toner
cartridge breaks off. So the unit does not feed (no pickup rollers
etc) and it thinks there is a paper jam (no moving paper). Orienting
the front as the side you work at, the back being the back, the
feed being the side the paper goes into and the output being the
side the finished copy comes out, open the unit. Looking into it
from the output side almost to the input on the bottom notice the
small hairlike things sticking up. Move to the left (back of the
machine) and see a few white gears all hooked into this gray metal
housing that moves up and down about 1/2 inch (It pivots). At the
top input side of this metal you will see a part of the metal that
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plastic side next to the circuit board (down low and back). I shaped
the end of the spring (where I drilled)to keep it more inside and
not hit anything. Works fine.
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