Question about Evolis Dualys Thermal Card Printer

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Pebble 4 miss ribon setup from time to time

We are issuing cards with a Pebble 4 thought TCP/IP conection using a windows program. We are using YMCKO ribbons. We are printing color photo and black text. From time to time, the printer does not print the photo and prints just the text. The we go to the driver configuration and, spite of the ribbon is right, we set a different ribbon type and the set the YMCKO ribbon back again, and the printer prints again properly until next error. We have updated the firmware (we already had the last windows driver version) but the problem persist. Any Idea?

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Sounds like a failed/failing ribbon sensor. Each color ribbon has an embedded RFID tag. The PC/driver requests the ribbon tag info from the printer, and sets the driver according to the reply (R3011-YMCKO, for example). The mono-chrome/black R2011 and R2211 ribbons don't have RFID tags. If the PC/driver requests the ribbon tag info, and gets a response of "none found", then the driver will be set for "K" ribbon.

This can also be a fault due to spotty communications with the PC - bad USB cord; USB port; printer logic board issues; etc. Try a different USB cord, port & a different PC to see if the problem will resolve. If not, then it seems the problem is with the printer itself.

Posted on Aug 02, 2017

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Posted on Jan 02, 2017

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SOURCE: evolis pebble 3 ribbon problem

Hi, did you change the ribbon type at the printer properties? You must choose the black ribbon or monochrome in old drivers.

Posted on Aug 07, 2008

  • 1 Answer

SOURCE: have a Pebble 4 card printer and the ribbon breaks after each card is printed.

the card are not being fed when printing a test card...

Posted on Dec 11, 2009

  • 54 Answers

SOURCE: My Evolis Pebble 3 ink ribbon breaks after I print

First clean Rollers and print head . Check if you have increased luminosity and contrast too much in printer Graphic properties. If this doesn't solves your problem increase x offset little bit using Px;+ command in Dialog with printer

Posted on Apr 13, 2011

  • 54 Answers

SOURCE: My ink ribbon breaks after

Clean all transport rollers . check for X offset by giving Rx command in Properties/Tools/dialoge with printers. Increase offset little bit using Px command

Posted on Apr 27, 2011

fxurikfx
  • 20 Answers

SOURCE: have a Pebble 4 card printer and the ribbon breaks after each card is printed.

This is a very common problem within all ID Card Printers and might have multiple causes. Most common are sharp edges at the end of the card, or a high contrast/intensity image thats being printed.

Check the cards for sharp edges, if edges are very sharp and beveled up, discard the cards immediately as they can also damage your printhead.

Lower the quality and/or contrast within the printers divers/graphic menu.

-- The Pros at www.DiscountIDStore.com

Posted on Feb 10, 2012

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1 Answer

Hi I got Evolis Pebble 4 and I have problem with printing the ribbon light is always ON and it does not print with YMCKO, but when I change to black ribbon K it prints. What is the problem.


It sounds like your ribbon setting in the printer-driver is set to the R2011 (or R2211) K ribbon. It should be set to R3011 for the full-color YMCKO ribbon. Check by locating the printer in the Windows Devices & Printers view (Win7: Start Button => Devices and Printers; WinXP: Start Button => Printers and Faxes). Locate your Pebble printer; right-click; select "Printing Preferences". Check your ribbon setting here and match to the ribbon that is loaded. NOTE that you can only make changes to this driver setting if you have Windows Admin rights with your Windows log-in ID. If you don't, have your systems administrator assist you with this by logging in with their ID.

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