We just replaced the maintenance kit in our Phase 8560 and now it is leaving smudges of previously printed images on our print outs. I have cleaned the blade on the new maintenace kit repeatedly and run a cleaning cycle, but the problem persists.
Checkitright- this is a solid ink machine there are not erase lamps or a fuser. This printer prints using interpolization.
Jsmith - Check proper operation of the maintenance kit camshaft, make sure the maintenance kit is actually engaging the drum fully, This problem can also be caused by the maintenance kit pivot plate or the preheater assembly.
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Chances are the fuser is not working correctly. How warm is the paper as soon as it leaves the printer? It should be quite warm. The fuser heats the toner and 'fuses' it to the paper. If the fuser does not get hot enough, then the toner which is a powder smudges on the paper. Also not setting the correct paper type for a tray will also cause the toner to smudge as the printer adjusts the temperature based on the type of paper selected.
Was this a new maintenance kit?
If it was new, try putting the old one back in, if it reports the same
message, the pivot plate will more than likely need replacing.
If it displays the original message i.e, replace maintenance kit,
then the fault is with the new maintenance kit.
Do check you have been sent the correct maintenance kit for your machine,
part number should be 108R00675 for standard and 108R00676 for the
extended Phaser 8560 printer and Phaser 8560MFP kit.
If it is the original maintenance kit and the error just appeared,
as I am assuming you will have already tried re-seating it, the
problem is likely to be the pivot plate again.
Hope this helps.
when you touch the printed document and the toner is not set (fused) it is generaly the fuser unit that is not heating properly, it needs to be replaced, also check the maintenance counter you probably need a good maintenance (maintenance kit) and a good tech.
They sell a lot of maintenance kits that way.I worked for a major Tampa are copier company for 10 years and they used every part until it just quit.However, you should line up a maintenance kit at the ready.Sometimes a counter will shut down the copier when it gets to the point where they want it to stop.
This will require servicing:
The maintenance kit contains a maintenance roller that keeps the surface of the Imaging Drum clean and oiled. NOTE: Order a new maintenance kit when the Display Screen displays a message that the maintenance kit is low. Replace the kit when the Display Screen prompts you to replace the maintenance kit.
Both a Standard Maintenance Kit and an Extended Maintenance Kit are available for the Phaser 8550 and 8560; however, only a Standard Maintenance Kit is available for the Phaser 8500. An Extended Maintenance Kit will not be functional with the Phaser 8500.
WARNING: The printer's interior may be hot! Do not touch the hot surfaces.
Once you have the part: instructions:
Open the door on the right side of the printer.
Grasp the maintenance kit (labeled A) from the maintenance kit slot and pull the kit completely out of the printer.
Insert a new maintenance kit and push the kit completely into the maintenance kit slot. Follow the illustrated instructions included with the maintenance kit for full installation and disposal information.
Close the door.
This will be on the right side of the printer.
This will need to be replace every 10,000 sheets of paper.