My player says PROBLEM! PLEASE CONNECT TO COMPUTER
i have tried to restore it but this message keeps coming up everytime
tried to reformat the hard drive but dosent fully format plaese help
It powers up when you do alright only it shows PHILIPS, Gogear then the next thing on the screen is "please connect player to PC"
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Re: problems with my phillips pss120/00
Kwekukei, Have you tried power on, volume raise switch (+) at same time ?
Have you got the Philips software on your PC ? (wwww.usasupport.philips.com)
you will also need to have wmp version 10. (although others report it working on vista)
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Hi there, No, it's not knackered you'll be glad to hear.
First things first, make sure you have the latest version of iTunes8 installed.
Next, press and hold the Select and Menu buttons together until the apple symbol comes on. It will then show the message you keep getting to connect to iTunes.
So connect it to iTunes. This will then say it needs to restore it
Click the Restore button where you are given a number of choices. Choose whichever is the bottom one of the choices.
During the restore and update leave it connected and during the restart. If the message comes up again, still do not disconnect but click restore again.
If none of this works, disconnect then put the ipod into disk mode by pressing and holding Select and Play until it says 'Ok to Disconnect' Which is a weird way of Apple saying 'Please connect me now'! So connect it to the computer, do the restore and that should do it.
If none of that works let me know and we can take it from there.
In order to force the computer to reocgnize the device so that you can run the Philips Device Manager and repair your player, Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
THEN, do the "Repair" in the Philips Device Manager
Try this: disconnect the player from the computer, turn it off,hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Follow every instruction to the letter, including reassigning a drive letter.
How to restore iPod
Ensure that you have an active Internet connection as new versions of iTunes and iPod Software may need to be downloaded to your computer.
Download and install the latest version of iTunes if you do not already have it installed.
Open iTunes, and then connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.
Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download the latest iPod Software. The 4 possible restore options are:
Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
Restore Option 3: Use Newest Version - Restores with the latest iPod Software available.
Restore Option 4: Restore and Update - Restores with the latest iPod Software available.
If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.
A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will present one of two messages on screen with instructions specific to the iPod model you are restoring.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.
If the computer is not seeing the iPod, try placing it into disk mode and see if the iPod is then recognized.