Question about Oster 12-Bottle Wine Cellar - Black

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How can I contact Oster to fix or replace my unit? Thermostat not working

The programmable thermostat reads 75 and will not adjust. It automatically goes back to 75 or 77. The temp. is not that inside I suspect because I keep my home around 72. There is nothing blocking vents and the dust has been removed from the screen on the back of the unit. I unplugged it and let it set overnight and when I plug it in it goes back to 77. When trying to adjust the number will flash and goes right back to 77 or 75. Any suggestions. The toll free phone # in the manuel does not take calls from my home in Louisiana or my California cell phone. The ubit was purchased at Bestbuys last year on Black Friday. My name is Tery and my cell phone # 559-213-3703. Thankyou in advance for your help.

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  • donna58 Oct 17, 2008

    Exactly the same problem. I've only had this unit for 2 months, and it only worked for about 2 weeks. The programmable thermostat reads 75 and will not adjust. It automatically goes back to 75. The temperature inside is room temperature. There is nothing blocking vents and no dust on the screen on the back of the unit. The fuse looks good. I unplugged it and let it sit overnight and when I plug it in it goes back to 75. When trying to adjust the number will flash and goes right back to 75. The number in the book does not work in my area. In checking the site you provided, it only gives me service providers in Wisconsin, but not locally. Any help is appreicated.

  • Anonymous Nov 12, 2008

    Same problem as everyone else. Just stopped working and won't

    cool what so ever. I live in NE and the phone # listed aslo doesn't

    work for me. How do you contact Oster?

  • scarletgrey Nov 14, 2008

    I am having the same problem. We replaced our carpet with laminate floors and had to unplug the unit. When I plugged it back in, it has never gone below 79. I turned it off and then back on, but it didn't help. My husband is afraid of it getting too hot and cause a fire. The inside of the fridge is not hot, nor is it cold. My husband bought it for me for Christmas last year. I cannot get hold of anyone to help with this problem. Oster emailed me and said they can't get hold of the company, and would contact me when they find out anything. That was a while ago and I still haven't heard from anyone.



    Bev Rush cell phone 210-464-1994 grandmabev47@sbcglobal.net

  • elizabethtre Dec 04, 2008

    The fan does not appear to work at all. Wondering if we should just throw it out. Unit will not cool temp stays at 65 degrees. My email is elizabethtremper@hotmail.com. not very handy at fixing fuses etc. Thanks for your help, it seems the company that made them went out of business and Mr.Petters is having problems. It was not Oster just the Oster name.

  • darlene_jeff Jan 19, 2009

    Same problem, thermostat stays at 75 and there is a problem trying to change the temperture.The item was purchased at BestBuy.I can't contact the company because unavailable in my area.I live in Chicago,Ilinois.

  • jco772003 Jan 22, 2009

    I have been with same problem. My thermostat stays at 80 all time. I would like to contact the company, but I live in Brasilia, Brazil. How can I contact the Oster costumer service to support me with this problem?

    Does someone know a costumer service in Brazil?



    Juan Orozco

    E-Mail: jco772003@yahoo.com.br

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Got the same problem with my wine cooler. I contacted oster and was told to cut the power cord and mail together with the oroginal receipt. It's been more than 30 dyas and haven't heard from them.. I tried to call the # but it is unreachable . Tried to e-mail but no response.. Anybody knws how to contact these people?

Posted on Oct 24, 2008

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Smokeynrse,
Welcome,

'What is the model #

Huuum

Posted on Oct 08, 2008

  • Neil Golan
    Neil Golan Oct 08, 2008



    There are two the warranty servers for Oster in Louisiana, As you asked for!


    http://www.oster.com/CustService.aspx?co...



    Also contact info for Oster!
    http://www.oster.com/CustService.aspx?co...

  • Neil Golan
    Neil Golan Oct 08, 2008

    This is a defective wine cooler as so they dropped this model!

    You do not want it even if you can fix it!.

    Contact Oster and they will refund your money through the mail .

    That model is an accident waiting to happen.

    Take their refund and trash the unit!

    This just saved your house and family!!!!!!!!!!!!

    God Bless you.



    Huuum

    Please remember to leave a rating

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lamgrimes9,
Welcome to Fizya.,

You said, your Oster wine refrig won't lower its temperature below 76 degrees. I have it for about 5 months, and it worked fine all this time with a setting of 50 degrees. Now it refuses to lower its temp. It reverts back to 76 everytime. Can someone give me any ideas about what is wrong? FYI Mine did not come with an owner's manual.

Sounds like the Thermostat is bad.
http://www.oster.com/CustService.aspx?content=manual

The tel # in your Oster Manual is a recording and will not help you!
But New appliances are under Factory warranty and are fixed or replaced no cost to the customer!you are under

http://www.oster.com/CustService.aspx?content=center

Let me know how it goes.
Huuum
Please leave a rating.





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