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Konica minolta bizhub 501

When in the copy screen it won't let me copy from the platen glass. Also the adf even in simplex will run as if duplex was activated but still only copies simplex. But when I scan to desktop or email it scans from the platen just fine.The firmware is only 2 weeks old andthe copier is 3 weeks old. Any ideas?

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The problem is that the default setting ing the copier has been set to all ways do two sided. Ckeck your user settings just go through all the screen and look for orginal doc. setting, it should be set for simplex or one sided. If it is not there you may have to call your service rep. and have them change the setting in service mode. Some of the older and newer copiers have a setting in service mode. It is most like in your user settings. Someone was Panic Botton Pushing & will not fess up....Good Luck

Posted on Oct 09, 2008

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