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When I turn my laptop on the screen is black and is asking for a current pass word.

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  • marthawong Oct 08, 2008

    THE SYSTEM IS HATCH AND I CAN DO ANYTHING, I TRY TO TAKE OFF THE BATTERY BUT IT KEEPS DOING THE SAME THING, I CAN FIND THE CMOS TO CLEAR IT.



    THANK YOU FOR YOU HELP



    MARTHA

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As far as you described, someone may have put a password on the CMOS chip so every time you turn on your computer, it will ask you for it.

If you want to clear it, you can try by opening the case of the computer and clear the CMOS values by shorting the Clear CMOS pins. If you cannot locate it then you can unplug the computer and take out the button battery on the motherboard and wait for a few minutes before putting it back in.

If its a laptop then you'll probably have to take it hack to the retailer and get it cleared by manufacturer.

Posted on Oct 08, 2008

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